Damian Rivera
Noblesville
Summary
Dynamic Operations Manager with a proven track record at Communications Group, enhancing customer satisfaction and improving performance outcomes. Expert in operations management and team leadership, demonstrated through strategic inventory control and effective staff training initiatives. Excelled in fostering client relationships and driving organizational efficiency, achieving notable gains in accountability and service delivery.
Overview
11
11
years of professional experience
Work History
Operations Manager
Communications Group
08.2013 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Lawrence Central High School
Indianapolis, IN06.2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Operations oversight
- Client relationships
- Performance management
- Organizational management
- Logistics management
- Retail operations management
- Data management
- Performance evaluations
- Bilingual
Timeline
Operations Manager
Communications Group
08.2013 - Current
Lawrence Central High School
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