Damiana Smith
Fort Wayne,IN
Summary
Results-driven Account Manager with proven strengths in communication, problem-solving, and data analysis. Expertise in enhancing client engagement and satisfaction through tailored strategies and effective collaboration.
Overview
6
6
years of professional experience
Work History
Heavy Duty Online Account Manager
ACV Auctions
Fort Wayne, IN
05.2022 - Current
- Managed online account operations, ensuring timely communication with clients and addressing inquiries effectively.
- Developed customized strategies for clients to optimize auction performance and enhance user engagement.
- Collaborated with cross-functional teams to streamline processes, improving overall service delivery and client satisfaction.
- Analyzed account data to identify trends, providing actionable insights that informed client decision-making.
- Managed online accounts, ensuring customer satisfaction and prompt issue resolution.
- Provided training and mentorship to junior team members on best practices in account management.
- Trained new team members on account management best practices, contributing to a positive work environment built on collaboration and continuous learning.
- Maintained an organized account database by accurately recording client information, project details, and other relevant data for easy reference.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Home Health Caregiver
True Care Health
Auburn, IN
12.2025 - 01.2026
- Provided personalized care and support to clients, enhancing daily living activities.
- Assisted clients with medication management, ensuring adherence to prescribed schedules.
- Coordinated with healthcare professionals to develop and implement care plans tailored to individual needs.
- Monitored clients' health status, reporting changes to nursing staff promptly for appropriate interventions.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained accurate records of client progress and reported changes to healthcare teams.
Lead Kitchen Manager
The Goddard School
Fort Wayne, IN
08.2020 - 02.2022
- Supervised kitchen operations to ensure compliance with health and safety regulations.
- Developed and implemented menu plans aligned with dietary guidelines and seasonal availability.
- Trained and mentored kitchen staff on food preparation techniques and quality standards.
- Streamlined inventory management processes to reduce waste and optimize supply usage.
- Collaborated with educators to create engaging culinary programs for school events.
- Initiated cost-control measures that improved budget adherence without compromising quality.
- Coordinated with vendors to source high-quality ingredients, ensuring consistency in meal preparation.
- Coordinated special events within the establishment such as private parties or themed dinners to enhance guest experiences beyond standard dining options.
- Developed creative menu offerings, incorporating seasonal ingredients and diverse cuisine styles to appeal to varied tastes.
- Oversaw daily kitchen operations, ensuring adherence to health and safety standards.
- Managed inventory control, optimizing stock levels to reduce waste and costs.
- Trained and mentored kitchen staff, fostering a collaborative team environment.
- Developed innovative menus aligned with seasonal offerings and nutritional guidelines.
- Implemented efficient food preparation processes, enhancing service speed and quality.
- Collaborated with vendors to source high-quality ingredients while negotiating favorable terms.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN05.2009
Skills
- Javascript
- Sales strategy development
- Online advertising
- Adobe creative suite
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
- Team collaboration
- Adaptability and flexibility
- Detail-oriented
- Relationship building
- Verbal and written communication
- Staff training and development
- Task prioritization
- Sales targeting
- Sales operations
- Rapport and relationship building
- Professionalism
- Inventory management
- Closing techniques
- Data confidentiality
- Operating procedures and policies
- Professional demeanor
- Problem-solving aptitude
- Data analytics
- First aid and safety
- Medication administration
- Documentation
- Patient care
- Personal hygiene assistance
- Emotional support
- Meal preparation
- Dementia care
- Medical equipment operation
- Hospice care
- Fall prevention
- Dressing assistance
- Feeding assistance
Timeline
Home Health Caregiver
True Care Health
12.2025 - 01.2026
Heavy Duty Online Account Manager
ACV Auctions
05.2022 - Current
Lead Kitchen Manager
The Goddard School
08.2020 - 02.2022
High School Diploma -
Northrop High School