Damini
Najafgarh, New Delhi
Summary
Results-driven Senior Customer Service Executive with proven success in strategic account management and sales growth. Detail-oriented Client Service Associate skilled at organizational management and working with diverse customers. Reliable and effective Customer Service Representative with a track record of exceeding expectations. Personable and dedicated professional experienced in fostering strong client relationships. Motivated and adaptable team player committed to customer satisfaction and organizational success.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Executive
Allianz Partner
New Delhi
07.2022 - Current
- Managed incoming calls from Ticketmaster customers, providing support and guidance throughout the claims process.
- Assessed claims and determined eligibility based on policy coverage and relevant documentation.
- Collaborated with customers to gather required information and documentation, ensuring completeness and accuracy for claim evaluation.
- Analyzed and investigated claims, identifying potential fraudulent activities and taking appropriate actions.
- Maintained detailed records of claims, actions taken, and communications with customers and other stakeholders.
- Communicated claim decisions to customers, explaining outcomes and next steps, while addressing any concerns or questions.
Sr. Executive
Aegis Customer Support Services Pvt. Ltd
New Delhi
08.2021 - 07.2022
- In Cybernet (Airtel)
- Engage with premium customers on Twitter, promptly responding to their queries, complaints, and requests.
- Resolve customer issues efficiently, ensuring a high level of satisfaction and retention.
- Proactively monitor brand mentions and relevant conversations to identify and address potential customer concerns.
- Collaborate with cross-functional teams to provide comprehensive and accurate responses to customer inquiries.
- Utilize customer feedback to contribute to process improvements and enhance the overall customer experience.
Support Executive
Tanisha System Pvt. Ltd
06.2014 - 09.2018
- Lovevivah.com) From
Customer Care Executive
Zatak Softech Pvt. Ltd
01.2017 - 08.2018
Customer Care Executive
Yellow Drive Tech Pvt. Ltd
05.2015 - 12.2016
- Providing appropriate information to users
- Can handle outbound & inbound calls
- Resolve Customer Complaints via Phone, Email or through Chat.
Education
Bachelor of Arts -
Delhi University
DelhiSkills
- Rapid Learning: Exceptional ability to quickly grasp new concepts and acquire new skills
- Adaptability: Highly flexible and adaptable, thriving in dynamic work environments
- Resilience: Demonstrated perseverance and positive mindset in overcoming challenges
- Proactive Problem Solver: Skilled in identifying and resolving issues proactively and efficiently
- Strong Work Ethic: Unwavering dedication and commitment to achieving goals
- Goal-Oriented: Driven to surpass performance objectives and achieve success
Accomplishments
- Higher Secondary Certificate (Standard XII): Appeared in 2012 from HSBC
- Secondary School Certificate (Standard X): Appeared in 2010 from HSBC
- Additional Qualification:
- Typing Speed : 20-25 w.p.m
- Area of Interest:
- Listening soft songs, Travelling & Reading
Interests
Declaration:
, I hereby declare that all the details furnished above are true to the best of my knowledge and belief.
Date -
Place - ( )
DAMINI
Languages
Timeline
Senior Customer Service Executive
Allianz Partner
07.2022 - Current
Sr. Executive
Aegis Customer Support Services Pvt. Ltd
08.2021 - 07.2022
Customer Care Executive
Zatak Softech Pvt. Ltd
01.2017 - 08.2018
Customer Care Executive
Yellow Drive Tech Pvt. Ltd
05.2015 - 12.2016
Support Executive
Tanisha System Pvt. Ltd
06.2014 - 09.2018
Bachelor of Arts -
Delhi University
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