Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Damini Chauhan

Senior Quality Control Analyst
New Delhi,Delhi

Summary

Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Applies excellent attention to detail and critical reasoning to successfully conduct experiments. Strong background in collecting and analyzing quality measures and making recommendations for process and quality improvements.

At Gartner, I spearheaded quality control initiatives, enhancing data accuracy and process efficiency across multiple teams. Leveraging expertise in SQL, Python, and machine learning, I developed innovative testing procedures and analytical tools, resulting in significant quality improvements. Known for my collaborative approach and problem-solving skills, I drove cross-functional efforts to streamline operations and foster a culture of continuous improvement.

Overview

5
5
years of professional experience

Work History

Senior Quality Control Specialist - Data Quality

Gartner
01.2024 - Current
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Collaborated with cross-functional teams to identify root causes of quality issues and develop effective solutions.
  • Streamlined documentation practices to maintain accurate records of test results of end to end testings and corrective actions.
  • Collected and analyzed data to measure accuracy of processes across lead flows and recorded and organized analyzed data for report generation.
  • Drafted technical documents such as process flows from system to system, testing protocol and trend analyses.

Senior Quality Control Analyst- Lead Automation

Gartner
09.2022 - 12.2023
  • Piloted new testing procedures that increased efficiency while maintaining accuracy in detecting defects or anomalies across the lead flow.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Served as a subject matter expert in quality control, routinely consulted by colleagues for guidance on complex issues or unique challenges.
  • Worked wi
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of automated lead flow process

Senior Quality Control Analyst- Lead Operations

Gartner
03.2022 - 01.2023
  • Conducted thorough audits of lead flow processes, ensuring accuracy with process criteria's and preventing lead loss.
  • Collaborated with cross-functional teams(IT) to establish best practices for maintaining high-quality data across all systems.
  • Participated in regular process improvement meetings(Lead flow teams), fostering a collaborative environment that encouraged continuous learning and advancement within the team.(Data Review - Feedback Cycle)
  • Streamlined quality control procedures, leading to more efficient workflows and timely issue resolution.
  • Generated weekly reports for leaderships , summarizing the Quality trends across lead flows and highlighting areas of improvements and growth.


Quality Control Analyst

Gartner
08.2020 - 02.2022


  • Supported leaders in setting up new processed , onboarding new vendors and developed training materials, SOPs and work instructions for to supplement new team member onboarding
  • Proactively raised concerns related to data quality and reported to management.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Guided teams across lead flow(Lead Enrichment Team,Lead assignment team) on queue management to efficiently manage the manual processes along with maintaining the quality.

Research Analyst - Product Reviews

Gartner
05.2019 - 03.2020
  • Analyzed large volume of data to identify patterns, trends and correlations.
  • Developed macros, special formulas, and other actions to produce reliable and consistent statistical reviews.
  • Gained expertise in various analytical tools such as SQL, Python, Excel & Tableau to improve data processing capabilities effectively.

Education

Bachelor of Science - Computer Sciences

Hansraj College. University of Delhi
New Delhi
04.2001 -

High School Diploma -

HMS World
Janakpuri, New Delhi
04.2001 -

Skills

SQL

PowerBI

Excel

Python

Machine Learning

Statistics

Software

Microsoft SQL Server

Microsoft PowerBI

Microsoft Excel

Visual Studio Code

Timeline

Senior Quality Control Specialist - Data Quality

Gartner
01.2024 - Current

Senior Quality Control Analyst- Lead Automation

Gartner
09.2022 - 12.2023

Senior Quality Control Analyst- Lead Operations

Gartner
03.2022 - 01.2023

Quality Control Analyst

Gartner
08.2020 - 02.2022

Research Analyst - Product Reviews

Gartner
05.2019 - 03.2020

Bachelor of Science - Computer Sciences

Hansraj College. University of Delhi
04.2001 -

High School Diploma -

HMS World
04.2001 -
Damini ChauhanSenior Quality Control Analyst