DAMINI DIXIT
KANPUR , U.P
Summary
Customer Relationship Manager with a track record of improving customer satisfaction at MALPANI GROUP through data-driven strategies and cross-functional teamwork. Expertise in CRM software, particularly Salesforce, facilitates effective account management and lead generation. Achievements include driving substantial business growth and cultivating strong client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
MALPANI GROUP
03.2021 - Current
- Spearheading end-to-end Business Development Operations for the region including planning & facilitating short-term and long-term business growth.
- Analysed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Collaborated with marketing teams to create targeted campaigns aimed at increasing brand awareness among existing customers.
- Building and maintaining cordial relationship with cross-functional team through coordination with multiple terms.
- Enhanced customer satisfaction by addressing and resolving customer's queries, concerns and complaints in a timely manner.
- Cross-sild products and services -Leveraging data-driven insights to maximize business opportunities and revenue growth.
Intern
Aditya Birla Capital
Pune
06.2020 - 08.2020
- To understand & analyse the consumer preference for insurance product.
- To help clients in selecting suitable policies.
- To understand different product of insurance company (Ex: Aditya Birla Capital 's product).
- Survey for understanding consumer preference.
- Impact of consumer preference for life insurance product.
Education
M.B.A - Marketing Management & Finance
Pune University
Pune01.2021
Bachelor of Commerce - Finance
Kanpur01.2019
Higher Secondary -
Fatima Convent School
Kanpur01.2016
Senior Secondary -
Fatima Convent School
Kanpur01.2014
Skills
- CRM software proficiency - Quadra Neon & Salesforce
- Account management and customer relations
- Lead generation and market intelligence
- Profitability analysis and reporting
- Cross-functional coordination
- Project management
- Inter-department collaboration
- Marketing strategy
Certification
- X-Culture Global Collaboration Project initiated by University of North Caroline, Greensboro (UNCG), USA.
- Digital Marketing Certification by Globsyn Business School Online.
- Fundamentals of Digital Marketing by Google.
- Management Development Program by IIM Indore (15 days)
Languages
- English
- Hindi
Personal Information
Date of Birth: 01/28/99
Accomplishments
- Maintained an exemplary customer satisfaction rate of 95%, demonstrating exceptional relationship management and service delivery.
Timeline
Customer Relationship Manager
MALPANI GROUP
03.2021 - Current
Intern
Aditya Birla Capital
06.2020 - 08.2020
M.B.A - Marketing Management & Finance
Pune University
Bachelor of Commerce - Finance
Higher Secondary -
Fatima Convent School
Senior Secondary -
Fatima Convent School
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