Damini Dogra
New Delhi
Summary
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful. innovative and flexible.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Accomplished professional with extensive experience in business development, process optimization, automation, and strategic planning. Expertise in project management, data analysis, and investment decision-making. Highly skilled in developing initiatives to streamline and standardize business operations. Seeking to leverage background to take the next career step with a respected organization that rewards talent, hard work, and results.
Overview
8
8
years of professional experience
Work History
Senior Executive Customer Experience
InterGlobe Aviation Limited
Gurgaon
02.2024 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cabin Crew
InterGlobe Aviation Ltd
New Delhi
11.2016 - 01.2024
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flight.
Education
Bachelor Of Arts -
Jonl<i Devi Memorial College
New Delhi04.2015
High School -
ASN SR SCHOOL
New Delhi04.2012
Skills
- Communication
- Time Management
- Problem Solving
- Leadership
- Skill building
- Data entry
- Progress reporting
- Critical thinking
- Process improvement
- Performance management
- Communication skills
- Conflict resolution
- Team building
- Microsoft Excel
- Quality assurance
- Customer service
- Data analysis
- Error checking
- Teamwork
- Excel shortcuts
- Effective communication
Languages
- English
- Hindi
- Punjabi
Personal Information
Title: Senior Executive
Languages
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Senior Executive Customer Experience
InterGlobe Aviation Limited
02.2024 - Current
Cabin Crew
InterGlobe Aviation Ltd
11.2016 - 01.2024
Bachelor Of Arts -
Jonl<i Devi Memorial College
High School -
ASN SR SCHOOL