Damini Sharma
Gurgaon
Summary
Dynamic Senior Executive with a proven track record in collections management at Deloitte, specializing in dispute resolution and team training. Expertise in enhancing cash flow and reducing Days Sales Outstanding (DSO) consistently leads to improved financial performance. Strong analytical abilities combined with exceptional communication skills facilitate collaboration across departments, driving significant advancements in payment processes and elevating customer satisfaction. Committed to delivering results through strategic leadership and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
Lead Senior Associate
Deloitte
02.2026 - Current
- Monitor customer accounts to identify delinquent balances, and collection risks.
- Prepare aging reports and provide regular updates on collection performance and outstanding receivables.
- Recommend account holds, credit limit adjustments, or escalation actions based on risk assessments.
- Ensure compliance with company credit policies, accounting standards, and applicable regulations.
Senior Executive
Johnson Controls Inc
06.2024 - 01.2026
- Manage end-to-end collections process within the Order-to-Cash cycle, ensuring timely receipt of payments from customers.
- Monitor aging reports and proactively follow up on outstanding invoices via phone, email, and customer portals.
- Resolve billing discrepancies and disputes by coordinating with internal departments such as Sales, Billing, and Customer Service.
- Analyze customer payment trends and escalate high-risk accounts to management.
- Collaborate with cross-functional teams to improve cash flow and reduce DSO (Days Sales Outstanding).
Process Developer
Genpact
02.2022 - 06.2024
- Preparing and analyzing different reports for clients like- Revenue report and Sales report.
- Worked on tools like JD Edwards, Salesforce, MS-Excel, GetPaid etc.
- Assisting U.S. counterparts to resolve disputes and expedites resolution of billing and collection issues.
- Research accounts and completed due diligence to resolve collection problems.
- Assisted customers with inquiries, account management and billing inquiries in a professional and courteous manner.
- Processed payments and applied to customer balances.
- Trained new team members on scripts, company services, and collection strategies.
Customer Service Officer
StayUncle(INDAMAC Travels Pvt Ltd)
06.2020 - 02.2022
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services and orders.
- Hotel Inventory Management and Reservations.
- One point of contact between Customers and Hotels.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Travel Consultant
Global Travel Xperts
04.2019 - 03.2020
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Handling Inbound calls
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Worked on Software like Sabre and Amadeus
- PNR creation
- Gather client's requirements and provide best customer experience to clients related to travel requests
Education
Bachelor of Commerce - Accounting
School Of Open Learning (Delhi University)
New DelhiSkills
- Collections management
- Dispute resolution
- Team training
- Problem solving
- Excellent communication
Software
, , , ,
Sabre
Amadeus
JD Edwards
GetPaid
Salesforce
Personal Information
Timeline
Lead Senior Associate
Deloitte
02.2026 - Current
Senior Executive
Johnson Controls Inc
06.2024 - 01.2026
Process Developer
Genpact
02.2022 - 06.2024
Customer Service Officer
StayUncle(INDAMAC Travels Pvt Ltd)
06.2020 - 02.2022
Travel Consultant
Global Travel Xperts
04.2019 - 03.2020
Bachelor of Commerce - Accounting
School Of Open Learning (Delhi University)