DAMINI ARORA KOHLI

• Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Implemented systems and procedures to increase sales.
• Attended industry events and conventions to explain sales opportunities.
• Coordinated cross-functional teams to ensure seamless project execution from start to finish
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications
• Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts
• Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction
• Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication

• Participated in trade shows and industry events, representing the company professionally and networking effectively
• Increased sales revenue by developing and implementing strategic sales plans
• Managed administrative tasks and optimizing office efficiency
• Managed key accounts, ensuring consistent revenue generation and high client satisfaction levels
• Streamlined sales processes for increased efficiency and productivity
• Mentored junior sales staff, contributing to their professional growth and development
• Strengthened client relationships through regular communication and excellent customer service
• Optimized CRM systems for better tracking of leads, prospects, and current clients

• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
• Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction.
• Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.

• Performed quality assurance duties to ensure accuracy and completeness of paperwork and documents

• Verified data accuracy and completeness of documents prior to filing

• Assisted with internal and external audits

• Developed and maintained filing systems and procedures

• Maintained records of all documents and activities related to customer accounts

• Updated customer accounts and provided customer service as needed

• Spearheaded customer service operations and sales activities to increase business efficiency and meet customer needs

• Developed and maintained strong relationships with customers, vendors, and staff to ensure customer satisfaction

• Developed and maintained database of prospective customers and tracked sales targets

• Performed quality assurance duties to ensure accuracy and completeness of paperwork and documents
• Verified data accuracy and completeness of documents prior to filing
• Assisted with internal and external audits
• Developed and maintained filing systems and procedures
• Maintained records of all documents and activities related to customer accounts
• Updated customer accounts and provided customer service as needed
• Spearheaded customer service operations and sales activities to increase business efficiency and meet customer needs
• Developed and maintained strong relationships with customers, vendors, and staff to ensure customer satisfaction
• Developed and maintained a database of prospective customers and tracked sales targets
• Coordinated sales activities and processes, such as customer service, order processing, inventory management, and marketing
• Developed and maintained customer relationships by providing accurate and timely information on orders, product availability, and pricing
• Generated sales reports and analyzed sales data to identify areas of improvement
• Collaborated with marketing team to develop and implement effective advertising strategies to reach new customers
• Resolved customer complaints and inquiries in a timely manner
• Managed direct sales and handling client requirements
• Visiting site to understand client criteria
• Develop and implement effective strategies to achieve operational objectives
• Handle customer inquiries, complaints, and feedback
• Collaborated with marketing team to develop targeted promotional materials and campaigns
• Reduced errors during sales and service processes by devising and deploying template responses
• Collaborated with cross-functional teams to identify and address customer needs
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
• Researched issues to obtain appropriate answers to customer inquiries
• Trained team members in successful strategies to meet operational and sales targets
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
• Handling daily mails and calls of new customers