Damodaran Shanmugam
Ulsoor
Summary
Accomplished leader with extensive experience at Accenture, driving global operations and strategic initiatives. Expert in IT Service Management and stakeholder partnership, leading a 39-member team across four countries. Proven track record in automation and process transformation, enhancing efficiency and governance. Skilled in executive communication and financial governance, delivering impactful results.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Global SRE Lead – Service Management Operations
Accenture
Bangalore
02.2008 - Current
- Lead global operations for CIO-critical 360 Value Navigator dashboards, managing enterprise data loads and Power BI refreshes supporting financial, HR, and talent reporting.
- Manage a 39-member global team across four countries, delivering 24/5 L1 support for business-critical cycles.
- Divisional Unit lead for 110 resources managing their PA and Administration logistics.
- Drive automation initiatives including AIR ID migration, defect tracking, and impact assessment tools.
- Own business case development, annual budgeting, staffing strategy, and contingency planning.
Chief of Staff – Security Strategy
Accenture
Bangalore
12.2023 - 08.2024
- Managed Security Strategy investment (AIM) portfolio and coordinated delivery across security towers.
- Supported PI Planning, risk identification, Azure DevOps governance, and executive reporting.
- Enabled governance, compliance tracking, and leadership communications across InfoSec initiatives.
Service Excellence Lead – Security & Identity (IAM)
Accenture
Bangalore
08.2019 - 11.2023
- Led service management for global IAM platforms including demand, change, release, and vendor management.
- Drove operational excellence through process optimization, KPI reporting, and Azure DevOps governance.
- Acted as primary liaison between service directors, product teams, and delivery partners.
Program Manager – Global Identity & Access Management
Accenture
Bangalore
09.2018 - 08.2019
- PMO lead for high-visibility global IAM transformation programs.
- Managed financials (~USD 590K), resource planning, stakeholder engagement, and portfolio governance.
Project Manager, IT
Misys International Banking Systems (Finastra)
01.2005 - 01.2008
- Led ISO 20000 (ITIL) implementation, enterprise infrastructure rollout, and data center setup.
- Led ISO 20000 ITIL rollout, telephony, security, and DR programs.
Project Manager (Infrastructure)
LogicaCMG
- Managed large-scale infrastructure consolidation for airline clients across UK and offshore teams.
Senior Manager, IT Infrastructure
Ness Technologies
- Built and ran infrastructure for 850+ users, multiple data centers, and global customer EDCs.
- Key contributor to ISO 9001 & CMM Level 5 initiatives.
Education
Bachelor of Engineering - Electronics & Communication
University of Madras
KanchipuramBusiness English Certificate -
Cambridge ESOL
Skills
- Executive & Strategic Leadership
- Enterprise IT Strategy & Execution
- Stakeholder Partnership
- Operating Model & Organizational Design
- Budget Ownership & Financial Governance
- Executive Communication & Board Reporting
- Coaching Mentoring & Team building
- People management
- IT Service Management
- SRE (ITIL v4)
- Program Leadership
- Portfolio Leadership
- PMO Leadership
- Data & Analytics Operations
- Power BI
- Enterprise Dashboards
- Automation & Process Transformation
- Vendor Management
- Contract Management
- Commercial Management
- Security & Identity (IAM)
- Risk Management
- Compliance
- Controls
- Azure DevOps Governance
- Information Security (CISSP-aligned)
Certification
- PMP – Project Management Professional (PMI)
- PMI-ACP – Agile Certified Practitioner
- PRINCE2 Practitioner
- CISSP – Certified Information Systems Security Professional
- Agentic AI – Reinvention with Agentic AI certification completion
- ITIL v4 Foundation
- Microsoft Azure Fundamentals (AZ-900)
- Google Cloud Digital Leader (GCP-CDL)
- Six Sigma Green Belt
- MCSE – Microsoft Certified Systems Engineer
Additional Information
Extensive experience in security, compliance, and regulated environments, Strong background in data center operations, infrastructure modernization, and enterprise networking, Cloud Technology and transformation experience, Automation and AI tools (Co-Pilot, Amethyest and ChatGPT) implementation and utilization
Core Skills
Executive & Strategic Leadership, Enterprise IT Strategy & Execution - CIO / CISO, Stakeholder Partnership, Operating Model & Organizational Design, Budget Ownership & Financial Governance, Executive Communication & Board Reporting, Coaching Mentoring & Team building, People management, IT Service Management & SRE (ITIL v4), Program, Portfolio & PMO Leadership, Data & Analytics Operations (Power BI, Enterprise Dashboards), Automation & Process Transformation, Vendor, Contract & Commercial Management, Security & Identity (IAM), Risk, Compliance & Controls, Azure DevOps Governance, Information Security (CISSP-aligned)
Timeline
Chief of Staff – Security Strategy
Accenture
12.2023 - 08.2024
Service Excellence Lead – Security & Identity (IAM)
Accenture
08.2019 - 11.2023
Program Manager – Global Identity & Access Management
Accenture
09.2018 - 08.2019
Global SRE Lead – Service Management Operations
Accenture
02.2008 - Current
Project Manager, IT
Misys International Banking Systems (Finastra)
01.2005 - 01.2008
Project Manager (Infrastructure)
LogicaCMG
Senior Manager, IT Infrastructure
Ness Technologies
Bachelor of Engineering - Electronics & Communication
University of Madras
Business English Certificate -
Cambridge ESOL