Damodaran S
Facilities Management Professional
Chengalpattu
Summary
Expert Facilities Management professional bringing 15 years of expertise in Hospitality & Facilities Administration. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service.
Overview
18
18
years of professional experience
1
1
Certification
5
5
Languages
Work History
Senior Operations Manager
Sphatika Facilities Services Pvt Ltd
Chennai
07.2023 - 12.2023
- Developed systems and procedures to improve operational quality and team efficiency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager - Training and Quality
Envirotech Services
Chennai
05.2022 - 06.2023
- Developed team communications and information for meetings.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Implemented New Software to address the Employees concerns
- Implemented a Training needs and plan for action
- Exceeded goals through effective prioritisation and consistent work ethic.
- Maintained clean, safe working environments to eliminate accident risks.
- Managed payroll accuracy using specific checklists and quality review processes.
- Enhanced working relationships by participating in team-building activities.
Laundry Manager
Sai Laundry Service
Chennai
05.2019 - 03.2022
- Started own laundry business and managing the operations
- Created daily promotions to attract new customers, increasing loyal client base.
- Supervised workers to remove items from washers and dry-cleaning machines to inspect removal of stains and quality.
- Directed staff to load clothing in washers or dry-cleaning machines to clean items, managing time and quality.
- Initiated pumps to operate distilling systems to drain and reclaim dry cleaning solvents.
- Instructed staff to clean machine filters and lubricate equipment to maintain functionality and performance.
Manager Operations
Envirotech Services
07.2018 - 05.2019
- Over all responsible for the facilities services across all the sites
- Taking care of the Client Management
- Taking care of the site transition and setting up the site according to the standards
- Implementing SOP at the site
- Preparing New proposals to the new business
- Preparing MMR and share it to the clients
- Implementing New technology at the site to improve the site satisfaction
- Managed team by offering support and constructive feedback to improve skills and maximise potential.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
- Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
- Evaluated employee skills and optimised assignments to best use individual talents and knowledge.
Associate Manager Facilities
Infosys Ltd
05.2015 - 06.2018
- Over all responsible for Employee Guest House and Laundry
- Managed team of 100 professionals.
- Greeted customers and responded to customer enquiries.
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
- Established customer-centric focus to build customer loyalty and retention.
- Served as mentor to junior team members.
- Responsible for the Entire operations of Guest House with respect to technical and Soft services
- Handling the Guest Complaints
- Arranging the events
Deputy Housekeeper
Hotel Abu Sarovar Portico
03.2014 - 04.2015
- Reporting to General Manager of the hotel Over all response for Hotel housekeeping
- Over all response for 90 Hotel Room including public area and including laundry
- Planning and budgeting for the financial year and ensuring its compliance
- Linen inventory organizing
- Part of a Pre-opening team
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
Housekeeping Executive
The Gateway IT Expressway
Chennai
05.2013 - 11.2013
- Reporting to Executive Housekeeper of the hotel Over all response for 200 Hotel Room including public area and including laundry
- Ensuring the smooth operation of the department.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
- Submitted repair requests to maintenance teams for prompt remedy.
- Managed financial and administrative requirements, adhering to budgets and guidelines.
Executive Housekeeping
Hotel My Fortune
Chennai
11.2011 - 03.2013
- Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed.
- Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
- Stocked room attendant carts with adequate supplies, maintaining efficient housekeeping services.
- Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
- Removed waste, recycling and dirty linen from room attendant carts.
- Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programmes.
- Managed 20 housekeeping personnel in busy hotel environments with 90 rooms.
- Submitted repair requests to maintenance teams for prompt remedy.
Housekeeping Supervisor
Hotel Arjaan By Rotana Dubai
04.2010 - 10.2011
- Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed.
- Stocked room attendant carts with adequate supplies, maintaining efficient housekeeping services.
- Motivated team members to deliver optimum results, leading by example through positive interactions with guests and staff.
- Submitted repair requests to maintenance teams for prompt remedy.
Housekeeping Supervisor
ITC Park Sheraton Hotel & Towers
04.2008 - 04.2010
- Accurately managed rosters, leave requirements and absences, ensuring appropriate guidelines were followed.
- Stocked room attendant carts with adequate supplies, maintaining efficient housekeeping services.
- Submitted repair requests to maintenance teams for prompt remedy.
- Evaluated housekeepers' performance, providing constructive feedback to improve efficiency.
- Managed financial and administrative requirements, adhering to budgets and guidelines.
- Removed waste, recycling and dirty linen from room attendant carts.
Hotel Operational Trainee
Hotel Sitara, Dolphin group of Hotels
Hyderabad
05.2006 - 02.2008
Education
Diploma - Hotel Management and Catering Technology
Canan School of Catering & Hotel Management
Chennai, TNSkills
MultilingualTraining and developmentCommunication skillsGeneral office administrationCustomer relationship buildingCleaning quality assessmentsStaff appraisalsEmployee trainingEye for detailGuest relations
Recruitment
Inventory management
Staff training/development
Business Development
Employee reviews
Training and Development
Certification
Facilities Management Professional
Languages
English
First Language
English
Proficient
C2
Tamil
Proficient
C2
Telugu
Proficient
C2
Hindi
Intermediate
B1
Timeline
Senior Operations Manager
Sphatika Facilities Services Pvt Ltd
07.2023 - 12.2023
Manager - Training and Quality
Envirotech Services
05.2022 - 06.2023
Laundry Manager
Sai Laundry Service
05.2019 - 03.2022
Manager Operations
Envirotech Services
07.2018 - 05.2019
Associate Manager Facilities
Infosys Ltd
05.2015 - 06.2018
Deputy Housekeeper
Hotel Abu Sarovar Portico
03.2014 - 04.2015
Housekeeping Executive
The Gateway IT Expressway
05.2013 - 11.2013
Executive Housekeeping
Hotel My Fortune
11.2011 - 03.2013
Housekeeping Supervisor
Hotel Arjaan By Rotana Dubai
04.2010 - 10.2011
Housekeeping Supervisor
ITC Park Sheraton Hotel & Towers
04.2008 - 04.2010
Hotel Operational Trainee
Hotel Sitara, Dolphin group of Hotels
05.2006 - 02.2008
Diploma - Hotel Management and Catering Technology
Canan School of Catering & Hotel Management