Damodharan M
Chennai
Summary
Motivating as a team leader and organizational issue solver with excellent abilities in team building, customer service, and supervision. experience taking on new responsibilities and moving fast to implement beneficial changes that promote business success. concentrated on maximizing staff performance and engagement through the use of monitoring, training, and morale-building strategies.
Overview
12
12
years of professional experience
Work History
Process Manager
Natwest Group - CDD - Blocked Exit
Chennai
06.2023 - Current
- I led training sessions for staff members on new processes and updates to existing ones.
- Managing a team of around 20 representatives.
- Established key performance indicators based on organizational objectives.
- Maintain and deliver process updates and trainings whenever implementing our new standard operating procedure.
- On regular interval feedback/121 discussion conducted with teams and engaged with fun activities for well-being concept.
- Daily onshore connects with huddles to update the process and team performance and to discuss any new challenges in the process.
- Regular monitoring allows them to maintain their normal business operations.
Process Lead
NatWest Group - CDD EXITS
Chennai
12.2021 - 04.2023
- Managing a team of 10 representatives and scheduling their work plan, weekly off, Call Volume management, preparing feedback sessions and Workflow management.
- Resolved employee concerns & Queries, suggested various process-improvement initiatives and taking Escalation calls when
there is a necessary, managing on behalf of manager Key indicator performance like agreed Service level agreement to track of process stream and maintain process Accuracy and Complaint Ratio. - Develop my mentorship and delivering the trainings to new hire’s, and preparing their ramp up plan to delivering the business as usual.
- On Timely manner circulate process updates through the team huddles.
Senior Analyst
Natwest Group - AML - Transaction Monitoring/Filtering
Chennai
12.2018 - 12.2021
- Identified, investigated and reported on suspicious financial activity to the NCA(National Crime Agency) Fraud reporting involves monitoring and analyzing report of customer transactions.
- Maintained accurate records of all investigations conducted, including findings, recommendations and follow-up actions taken.
- Account activities of the customer will be monitoring based on customer profile and any behavioral changes will be raised as a Red Flag.
- Utilized various software tools to transaction monitor within the banking system. i.e; Actone(GK3), Fraud management system, back office.
- Investigate the alert which is received in Fircosoft application within the respective. Conduct AML checks of the transactions
including sanction’s check. Live screening transaction of clients using through World check and other internal sources. - 3 levels of investigations, transactions that can be discounted false match released on same day, if it is Close or exact sanction hit
found, perform an enhanced investigation and if required reached out to RM/Franchise.
Analyst
Natwest Group - KYC - Account Opening/Maintenace
Chennai
06.2012 - 12.2018
- Performed to open an account for new and existing customers.
- An enhances due diligence of new and existing clients in accordance with internal bank policies and procedures.
- In-depth investigation of KYC documents which is provided by the customer which contains Table – A & Table – B to verify the non facing customer details.
- Monitoring/Investigation of historical transaction of customer and Review/Research to make determine of suspicious on item and transactions identified to be unusual activities. Prevent the bank from being vulnerable to money laundering and other criminal activities.
Education
B.com (Corporate Secretaryship)
Jaya College of Arts & Science
Chennai04-2012
Class XII (Commerce)
Our Lady of Velanganni Matriculation HSS
Chennai04-2009
Skills
- Workflow Analysis
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Idea Development and Brainstorming
- Process Automation
- Customer Service
- Staff Management
- Process Improvement
- Decision-Making
Project Work
A process that involves adding, removing, and updating customers' existing personal and business accounts. The investigation includes a number of checks to be performed before updating the parties.
BENEFITS :
Reduce turnaround time as per the SLA.
User-friendly and performs efficiently.
It reduces 7 FTE process benefits.
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Process Manager
Natwest Group - CDD - Blocked Exit
06.2023 - Current
Process Lead
NatWest Group - CDD EXITS
12.2021 - 04.2023
Senior Analyst
Natwest Group - AML - Transaction Monitoring/Filtering
12.2018 - 12.2021
Analyst
Natwest Group - KYC - Account Opening/Maintenace
06.2012 - 12.2018
B.com (Corporate Secretaryship)
Jaya College of Arts & Science
Class XII (Commerce)
Our Lady of Velanganni Matriculation HSS
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