Damodharan
Assistant Manager
Chennai,India
Summary
Professional Relationship Manager with more than Eight years of experience in business development processes. Involved in product testing, management and development of new business opportunities.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Land Acquisition (Assistant Manager)
Urban Tree Infrastructures Pvt Ltd
Chennai
04.2021 - Current
- Strengthened merchandising and promotional strategies to drive Mediator engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team mediator service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales by driving operational efficiencies and building excellent mediator rapport.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Generated repeat business through exceptional service and responded to Mediators concerns with friendly and knowledgeable service.
Customer Relationship Manager (Assistant Manager)
Casagrand Builder Private Limited
Chennai
10.2016 - 03.2021
- Tasks Successfully managed 4 projects with 180-200 customers and achieved the project scheduled goals.
- Reviewed customer feedback constantly and suggested ways to improve the processes and the customer service level which increased the satisfaction rate from 81% to 89%.
- Delivering excellent service at all times.
- Being a central point of contact for business issues.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved problems, improved operations and provided exceptional service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Drove operational improvements which resulted in savings and improved profit margins.
Senior Customer Service Executive
Smileoutsourcing
Chennai
06.2013 - 09.2016
- Tasks Successfully handled Multiple Projects and processing customer order as per SLA and ensuring on time delivery.
- Coordinating and tracking business reports on a daily, weekly & monthly basis.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Placed and canceled average of 100 minimum orders from customers, distributors and agents per day.
- Addressed on average 50 inbound customer calls daily.
Executive
Just Dial PVT LTD
Chennai
08.2012 - 05.2013
- Resolved concerns with products or services to help with retention and drive sales.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 480 calls per shift to meet fast-paced call center demands.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Education
HSC -
Meenakshi Matriculation Higher Secondary School
03.2011 - 04.2012
Skills
Employee performance evaluations
Strategic planning
Training
Sales growth
Timeline
Land Acquisition (Assistant Manager)
Urban Tree Infrastructures Pvt Ltd
04.2021 - Current
Customer Relationship Manager (Assistant Manager)
Casagrand Builder Private Limited
10.2016 - 03.2021
Senior Customer Service Executive
Smileoutsourcing
06.2013 - 09.2016
Executive
Just Dial PVT LTD
08.2012 - 05.2013
HSC -
Meenakshi Matriculation Higher Secondary School
03.2011 - 04.2012