Dynamic co-owner with expertise in customer service and small business operations. Proven track record in developing operational strategies and mentoring teams to drive efficiency and enhance customer engagement.
Overview
13
13
years of professional experience
Work History
Co-Owner
Flirt Llc
11.2024 - Current
Developed operational strategies to enhance customer engagement and retention.
Managed day-to-day business operations, ensuring efficiency and quality service delivery.
Collaborated with co-owner on strategic planning initiatives for long-term business success.
Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Assisted in recruiting, hiring and training of team members.
Oversaw inventory management, optimizing stock levels to reduce costs and improve supply chain efficiency.
Co-Owner
Wing Management Llc
03.2022 - 10.2025
Established training programs for staff to improve service standards and operational processes.
Streamlined financial reporting procedures, ensuring accuracy in expense tracking and budgeting.
Implemented customer feedback systems to identify areas for improvement in service offerings.
Mentored employees to improve work performance, promoting professional development and growth within the company.
Developed a strong company culture, fostering teamwork and collaboration among staff members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Infantryman
Indiana National Guard
10.2012 - 10.2024
Developed and implemented effective combat scenarios for skill enhancement.
Led tactical operations to ensure mission success and team safety.
Enhanced unit readiness through rigorous physical fitness programs and drills.
Trained and mentored junior soldiers on operational protocols and best practices.
Developed and implemented training programs to enhance team performance and efficiency.
Developed and implemented training programs to improve individual soldier competencies and cohesion within units.
Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
Pot Repairer
Alcoa
03.2018 - 07.2024
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.
Operated range of heavy equipment on regular basis with advanced skill.
Operated cranes to lift, move, position, and reposition loads efficiently.
Proven ability to learn quickly and adapt to new situations.