Dana Birdsong
Indianapolis,IN
Summary
Seasoned professional with 25+ years in patient financial services, including expertise in Medicare and Medicaid. Demonstrated leadership in customer service management, ensuring high standards of care and operational efficiency. Strong communicator with a solid understanding of medical terminology and patient care processes. Committed to improving healthcare delivery through effective task prioritization and project management.
Overview
27
27
years of professional experience
Work History
Business Assistant
Heartland Dental
10.2015 - Current
- -Managing a fast-paced practice serving 30-35 patients daily while managing a staff of 5-10 team members while assisting in human resources and payroll responsibilities.
- -Maximize treatment plan acceptance from patients by reviewing financial arrangements to ensure patients receive care consistently.
- -Ensure a financially successful schedule by scheduling to goal for all dentists in the practice daily.
- -Daily chart auditing, performing and managing claim corrections, resubmissions and account receivables to ensure insurance collection rates of 98% or greater.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Lead Patient Coordinator, Immediatedent
Samson Dental Management
12.2013 - 10.2015
- -Managing a fast-paced practice serving 30-35 patients daily while managing a staff of 5-10 team members while assisting in human resources and payroll responsibilities.
- -Maximize treatment plan acceptance from patients by reviewing financial arrangements to ensure patients receive care consistently.
- -Ensure a financially successful schedule by scheduling to goal for all dentists in the practice daily.
- -Daily chart auditing, performing and managing claim corrections, resubmissions and account receivables to ensure insurance collection rates of 98% or greater.
Patient Financial Navigator
IU Health University Hospital
08.2010 - 08.2013
- -Completed registration and pre-registration functions for patients in a culturally diverse population.
- -Facilitated referrals and admissions or transfers of patients, ensuring that the admission or transfer meets severity of illness and intensity of service and the patient is assigned and approved the appropriate status.
- -Obtained specific information to generate accurate financial and demographic records for patients to ensure maximum reimbursement.
- -Daily completion of insurance notification, verification, co-pay processing, certification and pre-certification with Medicare, Medicaid, and commercial insurance companies.
- -Provided excellent customer service from point of entry to destination in a timely, accurate, courteous and professional manner, and educate patients and their representatives with pertinent information and opportunities for different resources.
Property Manager
Covington Square Apartment Homes
08.2005 - 08.2010
- -Proficient in budgeting, revenue enhancement
- -Ensured the property met and exceeded its financial performance target and ownership objectives while adhering to all legal requirements
- -Carefully controlled and monitored daily business expenses and monitored performance of all office operations
- -Managed a staff of 7-8 team members throughout my time as Property Manager
Assistant Property Manager
Greystone Village Apartment Homes
01.1999 - 08.2005
- -Proficient in budgeting, revenue enhancement
- -Ensured the property met and exceeded its financial performance target and ownership objectives while adhering to all legal requirements
- -Carefully controlled and monitored daily business expenses and monitored performance of all office operations
- -Managed a staff of 7-8 team members throughout my time as Property Manager
Education
Bachelor of Arts - Health Administration
University of Phoenix
Tempe, AZ05.2010
Skills
- Claims processing and verification
- Customer support and service
- Accounts receivable expertise
- Proficient in Microsoft Office
- Billing and payment planning
- Experience with dental insurance
- Detail-oriented approach
- Task organization and prioritization
- Scheduling appointments effectively
- Building patient relationships
- Processing prior authorizations
- Reviewing insurance claims forms
- Determining coverage
- Claims processing
- Claims
Timeline
Business Assistant
Heartland Dental
10.2015 - Current
Lead Patient Coordinator, Immediatedent
Samson Dental Management
12.2013 - 10.2015
Patient Financial Navigator
IU Health University Hospital
08.2010 - 08.2013
Property Manager
Covington Square Apartment Homes
08.2005 - 08.2010
Assistant Property Manager
Greystone Village Apartment Homes
01.1999 - 08.2005
Bachelor of Arts - Health Administration
University of Phoenix