Dana Fldderman
Greensburg
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Office Manager
Southside Eye Center
Greenwood
07.2025 - Current
- Managed daily office operations and maintained a welcoming environment for patients.
- Processed patient records and ensured compliance with privacy regulations and policies.
- Assisted in inventory management, ordering supplies to support clinic needs promptly.
- Trained new staff on office procedures and customer service best practices effectively.
- Communicated with insurance companies to verify patient coverage and benefits accurately.
- Maintained filing system for records, correspondence and other documents.
Vision Center Manager
Walmart Inc.
Columbus
08.2016 - 07.2025
- Managed daily operations of vision center, ensuring efficient service delivery.
- Trained and supervised staff on customer service and vision care protocols.
- Ensured compliance with health and safety regulations in the vision center.
- Collaborated with healthcare professionals to enhance patient care services.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Analyzed optical data and generated reports for management review.
Asset Protection Manager
Walmart Inc.
Columbus
06.2012 - 08.2016
- Monitored store security systems to detect theft and prevent loss.
- Trained staff on safety protocols and emergency response procedures.
- Conducted regular audits to assess compliance with asset protection policies.
- Collaborated with law enforcement on investigations of theft incidents.
- Provided guidance and assistance in resolving disputes between customers or employees.
- Maintained up-to-date knowledge of applicable laws, regulations, policies, procedures, techniques and trends pertaining to asset protection.
Education
Bachelor of Science - Health Care Administration
Purdue Global
West Lafayette, IN 08.2019 - 08.2022
Bachelor of Science - Criminology
Indiana State University
Terre Haute, IN 08.2001 - 05.2005
Skills
- Time management
- Effective communication
- Document management
- Staff training
- Problem solving
- Confidentiality procedures
- Organizational processes
- Written communication
Timeline
Office Manager
Southside Eye Center
07.2025 - Current
Bachelor of Science - Health Care Administration
Purdue Global
08.2019 - 08.2022
Vision Center Manager
Walmart Inc.
08.2016 - 07.2025
Asset Protection Manager
Walmart Inc.
06.2012 - 08.2016
Bachelor of Science - Criminology
Indiana State University
08.2001 - 05.2005