Dana Henderson
Indianapolis
Summary
Dynamic and results-oriented professional with extensive experience in logistics and healthcare support roles, notably at Amazon.com, LLC. Demonstrated expertise in warehouse safety and packing efficiency, coupled with a strong ability to adapt quickly and excel in customer service. Proven track record of enhancing operational efficiency and patient satisfaction, leveraging both hard and soft skills to exceed employer expectations.
Overview
12
12
years of professional experience
Work History
FC Associate L1
Amazon.com, LLC
11.2020 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Med Aide/ Resident Associate
Brookdale Assisted Living
10.2012 - 07.2015
- Enhanced patient satisfaction by maintaining a clean, organized, and safe environment for all patients.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance skill set as a Medical Aide.
- Performed routine administrative duties including filing, data entry, and answering phones to ensure smooth clinic operations.
- Ensured continuity of care by accurately documenting patient information in electronic health records systems.
Patient. Transport Specialist
Red River Hospital
02.2018 - 11.2020
- Maintained compliance with all federal and state regulations regarding transportation safety, minimizing risk exposure for the company.
- Established strong relationships with key clients through regular communication and excellent customer service practices, retaining valuable business partnerships.
- Handled emergency situations calmly and effectively while prioritizing safety, minimizing the potential for accidents or delays.
- Optimized vehicle utilization by carefully evaluating capacity needs and adjusting routes accordingly, maximizing revenue generation opportunities.
- Implemented preventative maintenance schedules for vehicles, extending their lifespan and reducing repair costs.
- Ensured accurate documentation of all transport-related activities in accordance with regulatory requirements, maintaining a high level of transparency across operations.
Med Transport
D & S Community Services
11.2015 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
Education
Associate Degree In Nursing - Nursing Practice
Tarrant County College
Fort Worth, TXDiploma - Diploma
Lawrence Central Highschool
Indianapolis, IN06.1992
Skills
- Warehouse safety
- Packing efficiency
- Loading and unloading
- Order picking
- Attention to detail
- Adapt well to change & Learn Quickly
- Value & Efficient in Customer service
Timeline
FC Associate L1
Amazon.com, LLC
11.2020 - Current
Patient. Transport Specialist
Red River Hospital
02.2018 - 11.2020
Med Transport
D & S Community Services
11.2015 - 02.2018
Med Aide/ Resident Associate
Brookdale Assisted Living
10.2012 - 07.2015
Associate Degree In Nursing - Nursing Practice
Tarrant County College
Diploma - Diploma
Lawrence Central Highschool
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