Dana Requejo
FORTWAYNE
Summary
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Overview
14
14
years of professional experience
1994
1994
years of post-secondary education
Work History
Lead Pharmacy Technician
CVS Pharmacy
Syracuse
11.2019 - Current
- Supervised daily pharmacy operations and workflow efficiency.
- Trained and mentored new pharmacy technicians on best practices.
- Managed inventory levels and ensured accurate medication stocking.
- Processed prescriptions accurately using pharmacy management software.
- Coordinated with healthcare providers to resolve medication-related issues.
- Implemented safety protocols to maintain a clean and organized workspace.
- Collaborated with team members to enhance customer service experience.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Ordered supplies and restocked shelves when necessary.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared sterile products according to established standards and procedures.
- Maintained clean and organized pharmacy shelving and work areas.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Reviewed orders for completeness, accuracy, and compliance with applicable laws and regulations.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Ensured that all medications were stored properly, following safety protocols.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Compiled customer demographic, allergy, and medical history background.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Monitored staff productivity levels and provided guidance when needed.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
Server
Maria’s restaurant
North Webster
06.2018 - 06.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Managed tables efficiently while ensuring timely food and drink delivery.
- Collaborated with kitchen staff to communicate special requests and dietary needs.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled cash transactions accurately and processed payments swiftly.
- Recommended menu items based on customer preferences and seasonal specials.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
Server/Bartender
Chubbies’s
Syracuse
06.2017 - 06.2018
- Assisted in training new staff on service protocols and menu knowledge.
- Managed food and drink orders efficiently to ensure timely delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to maintain smooth service flow during peak hours.
- Handled cash and credit transactions accurately at the point of sale.
- Resolved customer complaints swiftly to enhance guest satisfaction experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Implemented feedback from customers to improve service quality and menu offerings.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Mixed cocktails and beverages based on customer preferences and seasonal trends.
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in training new bartenders on menu items and service protocols.
- Developed relationships with regular customers to enhance their experience.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Implemented new drink recipes, contributing to an innovative drink menu.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Collected and organized daily till totals and tips.
- Cleansed glasses with sanitizing solution after each use.
Warehouse Manager
Lippert Components
Middlebury
08.2012 - 01.2018
- Oversaw daily warehouse operations and ensured compliance with safety protocols.
- Managed inventory control using advanced tracking systems and procedures.
- Trained and mentored staff on efficient material handling techniques.
- Coordinated shipping and receiving schedules to optimize workflow efficiency.
- Implemented process improvements to enhance productivity and reduce waste.
- Conducted regular inspections of equipment to ensure proper functionality.
- Collaborated with cross-functional teams to meet supply chain demands.
- Developed training materials for onboarding new warehouse employees.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained good relations with customers, vendors, and transport companies.
Education
Northridge High School
Middlebury, INSkills
- Prescription processing
- Inventory management
- Safety compliance
- Pharmacy software
Timeline
Lead Pharmacy Technician
CVS Pharmacy
11.2019 - Current
Server
Maria’s restaurant
06.2018 - 06.2019
Server/Bartender
Chubbies’s
06.2017 - 06.2018
Warehouse Manager
Lippert Components
08.2012 - 01.2018
Northridge High School