Dana Smits
Indianapolis
Summary
Recent college graduate with experience in serving, bartending, and retail management. Well-versed in providing productive customer service in fast-paced environments, without sacrificing important attention to detail. Understanding of the importance of being a supportive and collaborative team member from both general and leadership positions.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Chili's Bar & Grill
Bloomington
03.2023 - 06.2025
- Provided excellent customer service in a fast-paced dining environment.
- Handled customer inquiries and resolved issues promptly and courteously.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers and bartenders.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Prepared and served a wide variety of alcoholic and non-alcoholic beverages.
Key Holder
Buff City Soap
Carmel
06.2019 - 07.2022
- Opened and closed store, ensuring compliance with operational procedures.
- Assisted customers with product selection, providing personalized recommendations and products.
- Collaborated with team to achieve daily sales and production goals.
- Provided customer service including cashiering, merchandising, restocking, and taking orders over the phone.
Education
Master of Science - Forensic & Investigative Biology
Indiana University Indianapolis
Indianapolis, IN05-2026
Bachelor of Science - Biology
Indiana University
Bloomington, IN05-2025
Skills
- Customer care
- Team collaboration
- Attention to detail
- Multitasking & organization
- POS operation
- Positive & upbeat
- Eager problem-solving mentality
- Positive guest interactions
References
References available upon request.
Timeline
Server/Bartender
Chili's Bar & Grill
03.2023 - 06.2025
Key Holder
Buff City Soap
06.2019 - 07.2022
Master of Science - Forensic & Investigative Biology
Indiana University Indianapolis
Bachelor of Science - Biology
Indiana University
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