DANDE SIVA RAM KARTHIK
Bangalore
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Client Services Specialist
Autodesk
01.2021 - 03.2024
- Ensure high-level customer satisfaction
- Receive, investigate, and respond to customer inquiries via email, chat and phone regarding products, verification, registration and activation
- License fulfilment via physical shipments or electronic downloads and complaints
- Resolving customer issues such as creating new orders, return orders, renewal orders, credit and debit orders(SAP)
- Subscription sync errors(Salesforce & Siebel) and Transfer Of license(TOL)
- Provide technical support during software installation or configuration
- Educate customers/partners on resources available and promote the self-service tools
ARISE Customer Support
Tech Mahindra
01.2019 - 02.2020
- Worked for Telstra's NBN broadband (Australia)
- Handled customer technical issues, billing, Up-selling, pre-sales and scheduling technicians
- Acting as a point of resolution for customers who have complaints
- Using good judgement and initiative, developing resolutions to complaints by telephone, adhering to the Telstra Group Complaint Handling Policy
Customer Support Executive
Sutherland
11.2016 - 12.2018
- Worked for AT&T's DirecTV (U.S.A.) Helped customers with their Set top box installations, scheduling technicians explaining about NBL offers
- Within six months promoted as Escalation desk representative where I have to do follow-up regarding customers who reached our chat support team
- Acclaimed Client appreciation email for handling 250-300 calls per day in NBL season
Education
Computer Science Engineering -
NIILM University
01-2015
Skills
- Received appreciation email from client for handling 150 - 200 calls per day in NBL season
- Received appreciation email from my manager for maintaining consistency on Net Promoter Score(NPS)
- Accountability
- Adaptability
- Problem Solving
- Proactive
- Critical thinking
- Basic knowledge on SQL, Networking & PowerBI
Languages
Telugu
Tamil
English
Hindi
Kannada
Timeline
Client Services Specialist
Autodesk
01.2021 - 03.2024
ARISE Customer Support
Tech Mahindra
01.2019 - 02.2020
Customer Support Executive
Sutherland
11.2016 - 12.2018
Computer Science Engineering -
NIILM University
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