Dane McDowell
Indianapolis
Summary
Dynamic professional with extensive experience at IDWD, excelling in application development and system analysis. Proven track record in mentoring teams and enhancing user training programs. Recognized for facilitating critical projects and improving operational efficiency through technical troubleshooting and data analysis. Strong collaborator adept at navigating complex challenges to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Appl Syst Analyst/Prog Int
IDWD
Indianapolis
07.2020 - Current
- I work with business users to access and fix issues they experience with their physical work-related equipment, or various system applications.
- Conducted in-depth analysis to address user requirements and troubleshoot problems for maintaining business systems.
- Mentored and provided guidance for team members.
- Used application development software tools
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Facilitated training sessions for new employees on company policies and procedures.
Business Analyst
IDWD
Indianapolis
02.2016 - 07.2020
- I was placed in the role of Business Analyst by Kate Shelby in order to ensure the smooth development of the UCTOP Project. At the time, the two lead business users did not work well together, so Kate brought me on to help facilitate and calm the situation.
- Uplink Subject Matter Expert (SME)
- I worked as a Business Analyst for the ESS Project.
- I assisted in fact-finding and discovery for other small projects within the project that was then called 'Unemployment Insurance Modernization' (UIM).
- I partnered with Pam Grenard to prioritize work items for the UIM team.
- Facilitated meetings and crafted documents.
Claims Deputy 4
IDWD
Indianapolis
05.2008 - 02.2013
- I excelled as a claims deputy and was put in charge of team development, which involved checking the work and determinations of the team to ensure the highest level of quality would come from our team.
- Reviewed and corrected completed work of all adjudicators within DWD for special project 'Redeterminations'.
- Worked successfully with diverse group of coworkers to accomplish goals and addresses quality issues related to our services.
Education
Associate of Applied Science - Biblical Studies
IBC
Greenwood05-2009
Skills
- Application development
- System analysis
- User training
- Technical troubleshooting
- Data analysis
- Uplink SME
Affiliations
- Worked for 6 years as a counselor in an addictions program
- I help at a homeless shelter in downtown indianapolis each month
Timeline
Appl Syst Analyst/Prog Int
IDWD
07.2020 - Current
Business Analyst
IDWD
02.2016 - 07.2020
Claims Deputy 4
IDWD
05.2008 - 02.2013
Associate of Applied Science - Biblical Studies
IBC
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