Danica Willis
South Bend
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Team Member
Culver's Restaurant
Mishawaka
02.2025 - Current
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Followed all safety regulations while operating machinery or handling chemicals.
- Took orders from patrons and input selections into store computer system.
- Monitored expiration dates of food products.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Provided excellent customer service at all times.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Served food quickly for positive guest experiences.
General Manager
KFC Restaurant
South Bend
07.2022 - 01.2025
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained employees on duties, policies and procedures.
Education
High School Diploma -
Elkhart Central High School
Elkhart, IN06-2008
Skills
- Point of sale operation
- Food safety
- Customer service
- Order processing
- Team collaboration
- Time management
- Cash handling
- Effective communication
- Conflict resolution
- Money management
- Point-of-sale transactions
Affiliations
- love to drive around and just think
- listening to music
Certification
- serv safe certified until 2028
Timeline
Crew Team Member
Culver's Restaurant
02.2025 - Current
General Manager
KFC Restaurant
07.2022 - 01.2025
High School Diploma -
Elkhart Central High School