Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

DANIEL BERNARD

Bangalore
DANIEL BERNARD

Summary

Seasoned Operations Executive with 11 years of experience as a leader in Multiple industries. Adept at overseeing budgets, staff, and day-to-day operations at small and large businesses. Outstanding interpersonal, organizational, and presentation talents.

Strategic brand management professional bringing 11 years of experience in leveraging industry and market trend knowledge to develop consultative approaches. Highly skilled in creating customized business solutions to drive growth. Proven history of successfully building key partnerships and customer rapport. Excellent background in problem-solving in calls or face to faced and Business Development.

Overview

17
years of professional experience
1
year of post-secondary education

Work History

Airtel
New Delhi, India

Customer Support
01.2007 - 03.2010

Job overview

  • I worked with Airtel in New Delhi for 3 years from, as a customer service Executive for the inbound and outbound process
  • I've worked for 3 processes 1st was Customer care which was 121 toll- free number and I used to help Airtel users regarding the Airtel connection, 2nd was the Value-added services process we call VAS
  • in this process we activated hello tune for selected users and other services 3rd was Grace process in this process we call our users for recharge when user Airtel monthly pack gets expire.
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new product knowledge, customer service and selling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Solved customer challenges by offering relevant products and services.
  • Maximized customer retention by resolving issues quickly.
  • Followed up with existing customers to provide additional support and address concerns.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Selected correct Plan based on customer specifications and explained details and functionality of each.
  • Troubleshot technical concerns regarding cell phone operations, applications and performance.
  • Provided information about network policies, contract parameters and payment plans.
  • Answered questions from customers regarding products and services by telephone.
  • Received training and certification from Airtel to represent brand, explain technical functions of mobile devices and guide product selection by customers.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.

City Bar Vital Malaya Road S3 Luxury and Entertainment Private LTD
Bangalore, India

Bartender
01.2011 - 07.2014

Job overview

  • This was my first job in Bangalore as BarTender in F&B (Services)
  • Supported other areas of the restaurant are set up, clean-up, prep work, and equipment maintenance
  • Maintained bar stocks, replenishing daily as necessary.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Increased bar revenue through development and marketing of featured cocktails.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Documented kitchen inventory by reviewing stock and counting items.
  • Met high hotel standards for work procedures, dress, grooming, attendance and punctuality.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.

Amvensys Electronic City Bangalore
Bangalore, India

Technical Support Executive
02.2015 - 01.2016

Job overview

  • It was an international company and I was working for technical support for G.S.K GlaxoSmithKline for 1 year
  • Worked closely with end-users to assess business requirements, support change, and deliver consistently high-quality customer experience outcomes.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

  • Monitored systems in operation and input commands to troubleshoot areas.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Activated accounts for clients interested in new services.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Integrated Salesforce CRM and other customer relationship management software into support operations.
  • Provided replacement files to customers missing data, media files, and software components.
  • Collaborated with colleagues in both domestic and international support facilities.
  • Submitted service tickets for equipment maintenance requests.

Titan corporate office
Bangalore, India

Sales Manager
02.2018 - 06.2020

Job overview

  • In the pilot process, I have to convert online leads into Sales
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
  • Developed and implemented digital marketing and advertising strategy that led to a100% increase in product sales
  • Facilitated sales performance tracking by maintaining accurate sales records in Excel.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Increased Titan, Fastrack,Sonata and Raga sales volume and expanded product line to new retailers, warehouse clubs.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Supervised sales team of 2 people, stepping in to support employees and deliver smooth sales processes for clients.

Reshamandi
Bangalore

Business Operations Executive, 02/2021 to Current
02.2021 - Current

Job overview

  • Need to visit in Karnataka district where silk production happend,
  • Acknowledge farmer and silkworm traders how our company will help
    you to grow your business and board new farmers on our Application
    and guided them about the profit of using our app and benefits.
  • Pursued website inquiries in specific territories to increase potential
    customer base.
  • Uncovered and qualified prospects and sales opportunities in
    targeted markets using external resources.
  • Created alternative business plans to improve customer relationships.
  • Launched new sales training courses to drive continuous profitability
    improvements.
  • Identified investment opportunities, threats, and challenges to
    accurately forecast company budget.
  • Collaborated with account executives to penetrate new accounts,
    identify potential customers, and coordinate product demonstrations.
  • Negotiated prices, terms of sales, and service agreements.
    Maximized revenues in several schemes by implementing creative
    sales training techniques.

  • Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
  • Negotiated contracts and closed sales with new and existing clients.
  • Developed business pipeline using cold and warm techniques.
  • Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
  • Developed new business by networking with prospects and valuable customers at CRC`s and Client events.
  • Arranged potential client contacts, cultivated relationships and followed through all service needs.
  • Verified work aligned with service levels agreed and client requirements.
  • Met with current clients to assess needs and develop improvement plans.
  • Represented company and promoted products at conferences and trade association meetings.
  • Scheduled promotional activities in accordance with available inventory and staff resources.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
  • Worked with existing customers to increase purchases of products and services.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.

Self employee
Bangalore

YouTuber
01.2022 - Current

Job overview

  • Develop original content through social listening and independent sources.
  • Applied current editing and photography tools to tell great stories.
  • Developed original content using social listening and independent sources.
  • Strengthened content through proofreading and editing.
  • Created content with SEO keywords drawn from Google Analytics.

Education

Government of Andra Prades, Amaravti
Andra Pradesh

07.2020 - 08.2021

University Overview

Skills

Customer supportundefined

Additional Information

Additional Information

Date of birth : 05/09/1987

Father Name : Bernard ‘D

Marital Status : Married

Nationality : Indian

Born place : New Delhi

Hobbies : Listening to Music and Playing Chess

Contact Address : 20/1 3rd cross Muddamma Garden Benson Town Bangalore 560046

Languages

English
Hindi
Kannada
Tamil

Timeline

YouTuber
Self employee
01.2022 - Current
Business Operations Executive, 02/2021 to Current
Reshamandi
02.2021 - Current
Government of Andra Prades, Amaravti
07.2020 - 08.2021
Sales Manager
Titan corporate office
02.2018 - 06.2020
Technical Support Executive
Amvensys Electronic City Bangalore
02.2015 - 01.2016
Bartender
City Bar Vital Malaya Road S3 Luxury and Entertainment Private LTD
01.2011 - 07.2014
Customer Support
Airtel
01.2007 - 03.2010

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DANIEL BERNARD