Elvis Presley
Bangalore
Summary
Accomplished Shift Manager at Upcover Pvt Limited, adept in inventory control and staff development, enhancing team performance and customer satisfaction. Leveraged interpersonal skills and problem-solving abilities to foster a positive work environment and achieve consistent sales growth. Proven track record in staff motivation and leadership, driving operational excellence and efficiency.
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
15
15
years of professional experience
Work History
Shift Manager/In Charge of Retention Team
Upcover Pvt Limited
Bangalore
01.2023 - Current
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Event Management Coordinator
D1 Event Management
08.2021 - 11.2022
- Designed eye-catching visual displays that enhanced the overall aesthetic appeal of events and contributed to a memorable atmosphere for attendees.
- Increased event attendance by designing engaging promotional materials and leveraging social media platforms.
- Coordinated diverse teams of volunteers, establishing clear roles and responsibilities for effective collaboration during events.
- Leveraged strong interpersonal skills to build rapport with clients, consistently exceeding their expectations in executing successful events.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
Shift Manager
Pole To Win
06.2016 - 01.2021
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Senior Sales Executive
Aegis ITPL
Bangalore
05.2010 - 06.2016
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
Education
High School Diploma -
Stracey Memorial High School
Bangalore 04.2001 -
GED -
Shesharipuram PU College
Bengaluru, India 04.2001 -
Skills
Team development
Handling customer complaints
Staff motivation
Flexible schedule
Decision-making
Customer service focus
Documentation and reporting
Sales strategies
Interpersonal skills
Verbal and written communication
Shift leadership
Teamwork and collaboration
Excellent communication
Multitasking
Problem-solving abilities
Customer service
Timeline
Shift Manager/In Charge of Retention Team
Upcover Pvt Limited
01.2023 - Current
Event Management Coordinator
D1 Event Management
08.2021 - 11.2022
Shift Manager
Pole To Win
06.2016 - 01.2021
Senior Sales Executive
Aegis ITPL
05.2010 - 06.2016
High School Diploma -
Stracey Memorial High School
04.2001 -
GED -
Shesharipuram PU College
04.2001 -
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