Daniel G
Service Delivery Lead (Assistant Manager)
Chennai,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
3
3
Certificates
Work History
Supply Chain Advisory Specialist
Accenture Solutions PVT, Ltd
Chennai
12.2012 - Current
- Supporting one of the largest courier service clients on their logistics activities
- Process I: Airway Billing
- Leading a team of 50 members on customer data validation to initiate the delivery of consignments
- Governing teams in Chennai and Rural Shores (Third Party Business Centers) on AWB data entry for APAC region
- Monitoring the performance on productivity, Quality and TAT to meet the business requirements for noiseless delivery by having a regular connects with Teams and Stakeholders
- Managing multiple tasks as in receiving consignments through customer’s system, assuring right data capture, and completing them on time for further proceeding from depots
- Taking care of Agile activities on Pre-billing data entries and translation process (Korea to English)
- As a part of Agile Workforce, managed the team to get trained on Vendor Master Management, Invoice processing and Query management for P2P operations
- Assisted resources on completing the hands-on practice successfully and supported the F&A process efficiently for 6 months
- Working closely with Stakeholders and discussing weekly/monthly performance reviews, analyzing the root cause for the errors with the solutions, and clarifying their queries to get a strong sense of confidence
- Reporting to Management on SLA & KPIs of the team to make sure that the delivery expectations are met and tracked for continuous improvement
- Visiting Delivery Centers as and when required to motivate teams for improved performance
- Project Description: Supporting one of the biggest clients in the Aerospace & Defense industry on their supply chain activities
- Process II: Aerostructures: Leading a team of 3 members on the process of expediting the aircraft engines and assembly parts from the Client’s customers by careful evaluation of Supply and Demand
- Educating the suppliers to promise the future orders within the time frame as per the demand
- Verifying with the suppliers of the change dates in the portal and figuring out the reason
- Auditing Lead Time dates with the suppliers on a quarterly basis to make system updated
- Periodically conducting supplier surveys to plan and forecast business contingencies well in advance
- Process III: Delivery Assurance Supporting a team of 15 members on expediting overdue shortage and potential overdue materials to ensure smooth flow of production line
- Responsible for negotiating, tracking the materials with the supplier and ensure material to reach the Client’s dock on time
- Interacting with the suppliers, buyers & Material Planning Managers (MPM) in placing the POs which cover the demand at the production line
- Additional Responsibilities:
- Driving operational excellence practices across teams to evaluate, monitor and measure daily, weekly, and monthly deliverables
- Assessing the daily performance metrics and interpreting the data in the form of visual and diagrams
- Part of a Business advisory team to practice analytics and to suggest value added ideas to impact the Client’s business outcome
- Deal POC for ISO information security systems to drive people adhering to the policies and procedures
HCL Technologies & BPO Services Ltd
11.2006 - 12.2012
- Was being part of reverse logistic team to support the collection process both the customer and the vendor end
- Collections of goods from the customers who want to return the items for various reasons
- Contacting customers through phone, fax, and email to arrange the collection
- Emailing the carrier team and warehouse team to collect the goods from the customer’s place
- Was being part of Virtual warehouse team to support them on the imprint items
- Touch base with the customers to seek the reason for rejection
- Coordinating with vendors and reordering for incorrect imprint items
- Ensure the reorder requests have been closed as per customer expectations
- Was being part of Credit Card Authorization team to release the on-hold orders
- Getting back to customers to verify and confirm their order status
- Assisting the customers to release their On-Hold orders by collecting the correct credit card information
- Additional Responsibilities:
- Ensured 100% in all the deliverables
- Trained all the new folks to get aligned with the business requirements
- Periodically measured and monitored the team performance with the help of various quality tools
- Always extended support and guidance to the teams for continuous improvement
Education
Bachelor of Arts - English Language And Literature
R M V College, University of Madras
Chennai, TN 03.1999 - 03.2002
Skills
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Certification
Done Certification course in Supply Chain Management from LIBA
Accomplishments
- Achieved targets by governing teams with accuracy and efficiency.
AHT & Reje Reduction Project - 1200 $ savings, OCR-RPA Project, Macro Creation, RK transfer.
· Initiated validation macro to control the escalations received from clients on no. of items error
· Part of a project members team in “Metamorphosis”, helped business transformation leads in data collection for AHT reduction analysis and helped operations team to overcome the challenges and decrease the time taken in process steps. By doing this showed savings of 1200$/month approx
· Driven teams in performing the data entries with accuracy on OCR-RPA transformation project
· Coordinated with countries to put best efforts to reduce the rejection percentage in AWB through “Project Repulse”
· Contributed my part in reverse transition with the new service provider and took time to prepare/transfer the best practices followed in AWB and other ancillary processes till the stabilization process
Timeline
Supply Chain Advisory Specialist
Accenture Solutions PVT, Ltd
12.2012 - Current
HCL Technologies & BPO Services Ltd
11.2006 - 12.2012
Bachelor of Arts - English Language And Literature
R M V College, University of Madras
03.1999 - 03.2002
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