Daniel Heald

Seek new employment opportunities for myself.

• Help outside sales agents with closing jobs, talking to insurance adjusters, and customers to schedule adjuster meetings and help file reinspection requests and to keep track of payments and job scheduling.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.

After contract was not renewed took time to heal after multiple operations and improve overall health.

• Review appointments and sales by agents to ensure they meet client specs.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

• Check in and label incoming parts and return parts not used.
• Tracked parts use and charged to work orders for billing.
• Issued parts to technicians to complete customers' repairs.

• Assist the Store Manager in day to day operations, primarily in charge of parts procurement and more technical aspects of business.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Helped transition store when ownership changed.

• Sold Napa auto parts to wholesale and retail customers over the counter and over the phone.
• Tracked and charged parts to customer accounts for billing.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Assisted customers in finding appropriate parts promptly.

• Sell GM parts, and tires to internal service, over the counter, and outside wholesale customers. Extensive knowledge of automobiles, tires, and parts required.
• Tracked and charged parts to customer accounts for billing.
• Served customers in-store and by telephone to answer questions and place orders.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Organized parts storage and stocked inventory according to established guidelines.

• Was helping to manage 1 of the companies 5 stores working with the family to run the location. Location was closed due to circumstances beyond our control.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Managed a Target Mobile Kiosk at Carmel, IN and increased sales and service numbers over my predecessor.
• Provided useful product guidance to assist customers with buying decisions.
• Led and motivated sales team to meet and exceed sales goals.
• Managed team of full-time and part-time staff, trained new workers and monitored performance.

• I helped organize parts department into more efficient layout.
• I came up with new ideas to help the department better track parts.
• Tracked and charged parts to customer accounts for billing.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained extensive understanding of common problems and methods for repair.

• I restocked the electronics area overnight.
• I learned other areas of store after electronics was finished.
• Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
• Cleaned and organized sales and stock areas.
• Put away received merchandise in designated location.