MySQL
Daniel Hembrom
Business Analyst
Ranaghat,WB
Summary
Results-driven Business Analyst with over 3 years of experience in delivering innovative SaaS solutions and optimizing IT project outcomes. Proven track record in leading cross-functional teams, enhancing client satisfaction, and implementing process improvements. Adept at managing product lifecycles, gathering requirements, and providing strategic insights to achieve business goals.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Business Analyst
Digital Next Software Solutions
New Delhi, Delhi
11.2021 - Current
- Collaborated with sales, marketing, and product development teams to address client needs, ensuring seamless implementation of solutions.
- Acted as primary point of contact for client inquiries, resolving technical and service-related issues promptly.
- Conducted regular business reviews with clients to evaluate performance metrics and identify improvement opportunities.
Provided product training and onboarding support, facilitating successful adoption and usage of the SaaS platform. - Led cross-functional teams in development, documentation, and delivery of process innovations, driving attainment of business goals.
- Managed multiple IT projects, gathering and analyzing requirements to deliver customer-facing IT solutions.
Integrated with hospital staff-providing agencies and staff clock-in/out solution providers to optimize healthcare staffing and attendance data. - Onboarded new health organizations by integrating payroll and staff data, replacing manual processes.
- Created comprehensive project documentation and managed UAT planning, reducing UAT cycle time by 20%.
Business Analyst
Capital Trust Ltd.
Sultanpur, New Delhi
01.2019 - 11.2021
- Led operational and technical tasks/projects end-to-end, identifying potential problems and solutions.
- Articulated issues and risks to management, ensuring timely project completion.
- Published KPI dashboards and scorecards to monitor field staff performance.
- Led 4 cross-functional teams in the development and delivery of process innovations driving business goals.
- Provided executives with analytics and decision-support tools, leading to reorganization and efficiency improvements.
- Introduced and implemented claim automation processes, reducing claim processing time by 72 hours and improving tracking efficiency by 25%.
- Implemented a ticket management system for employee grievance redressal, improving handling efficiency by 15%.
- Partnered with developers to automate manual processes, credited with an 8% reduction in operating expenses last quarter.
- Introduced SMS & OBD services to improve CRM and increased customer retention by 5%.
CMU Department Lead
Capital Trust Ltd.
Sultanpur, New Delhi
07.2018 - 12.2018
- Established and led a department of 50 for loan recovery, achieving Rs 1.69 cr in recoveries from NPA/Arrear clients in the first month.
- Monitored field staff and officers to improve business processes, reducing fraud and operational inefficiencies.
- Managed recovery and collection processes, customer grievance management, and internal staff audits.
Marketing Analyst Intern
Agarwal packers and movers
Kolkata, West Bengal
04.2017 - 06.2017
- Explored business opportunities in the commercial segment for the marketing department.
- Conducted field research at multiple projects and estimated the demand for products and services.
- Worked with household and commercial departments, marketing executives, and logistics head to understand sector workings.
- Identified key satisfiers and dissatisfiers affecting client satisfaction.
- Conducted competitor and industry analysis to understand barriers to adoption.
Education
MBA - Marketing And Operations
Indian Institute of Management Raipur
Raipur, India 04.2001 -
Bachelor of Science - Physics
B.R. Ambedkar Bihar University, Muzaffarpur
Muzaffarpur, India 04.2001 -
Skills
Feature Prioritization
Jira, Atlassian, Confluence
User and UX Research
Product Management
Project Management
Business Analysis
Cross-Functional Team Leadership
Client Relationship Management
Process Improvement
Data Analysis & Reporting
User Acceptance Testing (UAT)
Requirements Gathering & Documentation
Stakeholder Collaboration
Automation & Process Optimization
SQL
Tableau
Agile & Scrum Methodologies
MS Office
Accomplishments
- Successfully integrated multiple staffing and attendance solutions for healthcare clients
- Streamlined onboarding processes, enhancing data accuracy and reducing manual tasks
- Reduced UAT test cycle time by 20% through effective planning and documentation
- Achieved a 72-hour reduction in claim processing time and improved claim tracking efficiency by 25%
- Implemented a ticket management system, improving grievance handling efficiency by 15%
- Automated manual processes, resulting in an 8% reduction in operating expenses and increased CRM effectiveness
Software
MS Office
Tableau
Amazon Quicksight
Certification
Green Belt in Lean Six Sigma Certified by KPMG
Timeline
Business Analyst
Digital Next Software Solutions
11.2021 - Current
Business Analyst
Capital Trust Ltd.
01.2019 - 11.2021
CMU Department Lead
Capital Trust Ltd.
07.2018 - 12.2018
Marketing Analyst Intern
Agarwal packers and movers
04.2017 - 06.2017
Google AdWords – Fundamentals and search advertising
09-2016
Green Belt in Lean Six Sigma Certified by KPMG
08-2016
MBA - Marketing And Operations
Indian Institute of Management Raipur
04.2001 -
Bachelor of Science - Physics
B.R. Ambedkar Bihar University, Muzaffarpur
04.2001 -