Daniel Huber
Newburgh
Summary
Results-driven customer service manager with a track record of enhancing client satisfaction through effective policy implementation and process improvements. Skilled in performance metrics tracking and analyzing customer feedback for continuous service enhancement.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Recoil Gunworks Of Salem Indiana
Salem
08.2020 - Current
- Managed daily customer inquiries and resolved issues effectively.
- Developed and implemented customer service policies to enhance satisfaction.
- Analyzed customer feedback to identify areas for service improvement.
- Collaborated with sales and operations teams to address product-related concerns.
- Maintained accurate records of customer interactions and transactions efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Client Success Consultant
Potential Awakens LLC
Las Vegas
03.2023 - 04.2024
- Cultivated strong client relationships through regular communication and feedback sessions.
- Analyzed client needs to tailor solutions and enhance service delivery.
- Led onboarding processes for new clients, ensuring smooth transitions and satisfaction.
- Collaborated with internal teams to address client concerns and improve service quality.
- Developed training materials and resources to empower clients in product usage.
- Facilitated workshops and webinars to educate clients on best practices and features.
- Provided ongoing support to clients, resolving issues promptly and effectively.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Conducted weekly meetings with clients to review progress on projects and discuss any issues or concerns.
- Developed and implemented strategies to increase customer satisfaction and retention rates.
- Responded promptly to incoming inquiries from customers via telephone, email, chat.
- Created detailed reports outlining performance metrics for customers' accounts.
- Monitored customer accounts regularly to proactively address any potential issues before they arise.
- Assisted customers in navigating the company's products, services, and processes.
- Organized regular check-ins with clients throughout the duration of projects in order to ensure success.
Owner
Huber Strategic Marketing
Newburgh
06.2014 - 07.2020
- Developed comprehensive digital marketing strategies for diverse client portfolios.
- Managed social media campaigns across multiple platforms to enhance brand visibility.
- Conducted market research to identify trends and customer preferences for targeted campaigns.
- Collaborated with cross-functional teams to align marketing initiatives with business goals.
- Analyzed website performance using analytics tools to inform strategic decisions.
- Oversaw SEO optimization efforts to improve organic search rankings and traffic.
- Trained and mentored junior team members on digital marketing best practices.
- Executed paid advertising campaigns across various platforms including Facebook Ads Manager and Google Adwords.
- Monitored trends in the industry to stay ahead of competition.
- Designed, tested, and optimized landing pages to maximize conversions.
- Collaborated with third-party vendors on joint promotional activities.
- Generated ideas for new products or services based on customer feedback and market research findings.
- Managed a team of content creators responsible for producing high quality written and visual content for use in digital marketing efforts.
- Produced monthly reports analyzing key metrics such as website traffic, lead generation, ROI.
- Analyzed data from web analytics tools such as Google Analytics to measure the success of online initiatives.
- Performed keyword research and developed SEO strategies to improve organic search rankings.
- Assisted with budgeting decisions related to digital marketing investments.
- Optimized website performance by making improvements based on user feedback and A and B testing results.
- Conducted market research projects to identify potential customer segments and target markets.
Education
High School Diploma -
06-1992
Some College (No Degree) - Liberal Arts
Skills
- Customer service policies
- Customer satisfaction analysis
- CRM software
- Performance metrics tracking
- Client onboarding
- Service process improvement
Timeline
Client Success Consultant - Potential Awakens LLC
03.2023 - 04.2024
Customer Service Manager - Recoil Gunworks Of Salem Indiana
08.2020 - Current
Owner - Huber Strategic Marketing
06.2014 - 07.2020
Marion Jr Sr High School - High School Diploma,
Genesee Community College - Some College (No Degree), Liberal Arts