IT professional with 4 years of experience in IT operations and incident management, expert in system performance optimisation and ITIL frameworks. My key achievements include optimising company software that led to a 30% enhancement in performance and mentoring junior agents, resulting in a 20% increase in team productivity and overall efficiency. Seeking a Technology Analyst position at Wells Fargo, where my IT operations and incident management skills can support your mission of providing exceptional services.
Microsoft Azure AZ-900 Fundamentals
- Optimized company software, leading to a 30% enhancement in performance.
- Mentored junior agents, resulting in a 20% increase in team productivity and overall efficiency
- Awarded "Best Employee Service" at TC Wells Fargo for exceptional performance and dedication, achieving 100% customer satisfaction.
Microsoft Azure AZ-900 Fundamentals