Summary
Overview
Work History
Education
Skills
Certification
Achievements
Projects
Timeline
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Daniel Jacinth

Summary

IT professional with 4 years of experience in IT operations and incident management, expert in system performance optimisation and ITIL frameworks. My key achievements include optimising company software that led to a 30% enhancement in performance and mentoring junior agents, resulting in a 20% increase in team productivity and overall efficiency. Seeking a Technology Analyst position at Wells Fargo, where my IT operations and incident management skills can support your mission of providing exceptional services.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technology Analyst

Wells Fargo India Solutions
Hyderabad, Telangana
03.2021 - 02.2025
  • I have handled over 5,000 Plus incidents with an 85% resolution rate.
  • I collaborated with clients across the globe to enhance their experience by optimizing access requests and configuring laptops effectively. By implementing Virtual Desktop Infrastructure (VDI) machines in conjunction with vendor laptops,
  • Provided dedicated support to over 100 Plus users for virtual private network (VPN) setup and application management. My contributions were instrumental in minimizing downtime and maximizing overall productivity.
  • Honed expertise in Identity and Access Management (IAM), virtual machine deployment, and troubleshooting across both Windows and macOS environments
  • Managed system security, performed proactive infrastructure monitoring, and ensured compliance with corporate policies.
  • Enhanced operational efficiency and improved system performance
  • Developed skills in ITIL frameworks and SLA adherence
  • Mentored junior engineers, created troubleshooting documentation, and collaborated with cross-functional teams to resolve complex technical issues swiftly.
  • Recognised with the 'Best Employee Service' award
  • Mapped out system requirements for efficient project planning and execution.
  • Remote Desktop Support Providing IT support remotely via tools like RDP.
  • Experience with ServiceNow and Jira for incident and service request management.


Education

Master of Business Administration - Marketing And Human Resources

Loyola Academy
Hyderabad
04.2001 -

Skills

  • IT operations
  • Incident management
  • System performance optimisation
  • ITIL frameworks
  • SLA adherence
  • Technical documentation
  • Cross-functional collaboration
  • Hardware Support

Certification

Microsoft Azure AZ-900 Fundamentals

Achievements

- Optimized company software, leading to a 30% enhancement in performance.

- Mentored junior agents, resulting in a 20% increase in team productivity and overall efficiency

- Awarded "Best Employee Service" at TC Wells Fargo for exceptional performance and dedication, achieving 100% customer satisfaction.

Projects

  • Managed data migration from H drive to HCPA and OneDrive, ensuring efficient transfer and data integrity.
  • Led the successful transition from VDI to Wave and Cloud PC, ensuring seamless integration and improved system performance.
  • Led VPN transition from Pulse to Ivanti and subsequently to GlobalProtect, ensuring secure and seamless connectivity for users.

Timeline

Technology Analyst

Wells Fargo India Solutions
03.2021 - 02.2025

Master of Business Administration - Marketing And Human Resources

Loyola Academy
04.2001 -

Microsoft Azure AZ-900 Fundamentals

Daniel Jacinth