Daniel Jacinth
Summary
IT professional with 4 years of experience in IT operations and incident management, expert in system performance optimisation and ITIL frameworks. My key achievements include optimising company software that led to a 30% enhancement in performance and mentoring junior agents, resulting in a 20% increase in team productivity and overall efficiency. Seeking a Technology Analyst position at Wells Fargo, where my IT operations and incident management skills can support your mission of providing exceptional services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technology Analyst
Wells Fargo India Solutions
Hyderabad, Telangana
03.2021 - 02.2025
- I have handled over 5,000 Plus incidents with an 85% resolution rate.
- I collaborated with clients across the globe to enhance their experience by optimizing access requests and configuring laptops effectively. By implementing Virtual Desktop Infrastructure (VDI) machines in conjunction with vendor laptops,
- Provided dedicated support to over 100 Plus users for virtual private network (VPN) setup and application management. My contributions were instrumental in minimizing downtime and maximizing overall productivity.
- Honed expertise in Identity and Access Management (IAM), virtual machine deployment, and troubleshooting across both Windows and macOS environments
- Managed system security, performed proactive infrastructure monitoring, and ensured compliance with corporate policies.
- Enhanced operational efficiency and improved system performance
- Developed skills in ITIL frameworks and SLA adherence
- Mentored junior engineers, created troubleshooting documentation, and collaborated with cross-functional teams to resolve complex technical issues swiftly.
- Recognised with the 'Best Employee Service' award
- Mapped out system requirements for efficient project planning and execution.
- Remote Desktop Support Providing IT support remotely via tools like RDP.
- Experience with ServiceNow and Jira for incident and service request management.
Education
Master of Business Administration - Marketing And Human Resources
Loyola Academy
Hyderabad 04.2001 -
Skills
- IT operations
- Incident management
- System performance optimisation
- ITIL frameworks
- SLA adherence
- Technical documentation
- Cross-functional collaboration
- Hardware Support
Certification
Microsoft Azure AZ-900 Fundamentals
Achievements
- Optimized company software, leading to a 30% enhancement in performance.
- Mentored junior agents, resulting in a 20% increase in team productivity and overall efficiency
- Awarded "Best Employee Service" at TC Wells Fargo for exceptional performance and dedication, achieving 100% customer satisfaction.
Projects
- Managed data migration from H drive to HCPA and OneDrive, ensuring efficient transfer and data integrity.
- Led the successful transition from VDI to Wave and Cloud PC, ensuring seamless integration and improved system performance.
- Led VPN transition from Pulse to Ivanti and subsequently to GlobalProtect, ensuring secure and seamless connectivity for users.
Timeline
Technology Analyst
Wells Fargo India Solutions
03.2021 - 02.2025
Master of Business Administration - Marketing And Human Resources
Loyola Academy
04.2001 -
Microsoft Azure AZ-900 Fundamentals
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