Daniel Jaison
Operations Specialist
/www.linkedin.com/in/daniel-jaisons
Summary
Experienced in operations and identity management, with a focus on overseeing secure and efficient IT infrastructure. Skilled in staff supervision, compliance management, and process optimization. Possess strong analytical skills, excellent communication, and a commitment to enhancing operational efficiency and business continuity. Adept at identifying and implementing strategic solutions to drive organizational success.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
IT Service Delivery and Operations Expert
Accenture
02.2023 - 04.2025
- Managed Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) for secure collaboration.
- Administered Azure AD, including conditional access, user lifecycle, and identity governance.
- Led device management via Intune and JAMF, ensuring compliance and data security.
- Delivered IT infrastructure strategies aligned with business goals and SLAs.
- Implemented DR plans, risk assessments, and compliance with GDPR/HIPAA.
- Optimized IT budgets, contracts, and resources regionally.
- Collaborated cross-functionally to deploy scalable, business-aligned IT solutions.
- Championed emerging tech to drive innovation in service delivery.
Identity and Access Management (IAM) Specialist
Accenture
10.2021 - 01.2023
- Managed end-to-end user lifecycle (provisioning to deactivation) across multiple systems.
- Handled access requests, group memberships, and privileged access per security policies.
- Ensured compliance with governance standards and supported audits and access reviews.
- Resolved IAM incidents within SLAs and contributed to major incident response.
- Automated IAM tasks to improve efficiency and accuracy.
- Collaborated with cross-functional teams to enforce access controls and mitigate risk.
- Used tools like Active Directory, SAP, and ITSM platforms for access management and tracking.
Senior Process & Quality Analyst
Accenture
07.2018 - 09.2021
- Drove process improvements and automation to enhance efficiency and compliance.
- Monitored SLAs, performed audits/RCA, and maintained KPI dashboards.
- Managed documentation, trained teams, and supported onboarding as a certified trainer.
- Collaborated cross-functionally to align on quality, risk, and compliance goals.
- Used SAP, ITSM, and automation tools to streamline workflows and reduce errors.
Accounts Payable (AP) Specialist
HPE
06.2017 - 07.2018
- Managed end-to-end invoice processing, vendor payments, and month-end close (accruals, reconciliations).
- Led AP operations, ensured SLA/KPI adherence, and trained team members.
- Handled vendor onboarding, issue resolution, and audit compliance (GST, TDS, VAT).
- Improved AP processes via automation and tools like SAP, Oracle, and reporting dashboards.
R2R / Financial Reporting Specialist
Capgemini
04.2016 - 06.2017
- Prepared financial statements per IFRS/GAAP and maintained GL accuracy via journal entries and reconciliations.
- Handled fixed asset accounting, month/year-end close, and variance analysis.
- Supported audits, ensured compliance, and drove process improvements.
- Collaborated across functions (AP, AR, Tax, FP&A) for accurate reporting.
- Used ERP systems like SAP, Oracle, and NetSuite for R2R processes.
Accounts Payable Executive
Accenture
05.2013 - 10.2015
- Processed vendor invoices (2-way/3-way matching), payments (ACH, wire, checks), and AP accruals.
- Resolved vendor queries, maintained master data, and ensured timely, compliant payments.
- Supported month-end close, reconciliations, and AP reporting.
- Used SAP, Oracle, NetSuite, and contributed to AP process improvements and automation.
Travel Support Associate
Aegis
03.2012 - 04.2013
- Handled flight bookings, changes, cancellations, refunds, and travel credits per airline policies.
- Resolved ticketing, payment, and itinerary issues across phone, chat, and email.
- Delivered prompt, accurate support on fares, schedules, and policies.
- Maintained booking records and exceeded service performance targets.
Education
MBA - Supply Chain Management
St. Joseph's Pondicherry University
Bengaluru2025
Bachelor Of Commerce - Accounting And Finance
St. Claret Degree College
Bengaluru2012
Skills
Operations Management
Project Management
Risk Management
Workflow Optimization
Compliance Management
Quality Assurance
Cross-functional Team Management
KPI Management and SLA Management
Certification
ITIL 4 Foundation Concepts
Timeline
IT Service Delivery and Operations Expert
Accenture
02.2023 - 04.2025
Identity and Access Management (IAM) Specialist
Accenture
10.2021 - 01.2023
Senior Process & Quality Analyst
Accenture
07.2018 - 09.2021
Accounts Payable (AP) Specialist
HPE
06.2017 - 07.2018
R2R / Financial Reporting Specialist
Capgemini
04.2016 - 06.2017
Accounts Payable Executive
Accenture
05.2013 - 10.2015
Travel Support Associate
Aegis
03.2012 - 04.2013
MBA - Supply Chain Management
St. Joseph's Pondicherry University
Bachelor Of Commerce - Accounting And Finance
St. Claret Degree College