Daniel John Martin
Client Account Manager
Villivakam
Summary
Results-driven business professional prepared to excel in senior development role. Leveraged extensive industry knowledge to build strategic partnerships and expand market presence. Known for fostering team collaboration and delivering measurable outcomes in dynamic environments. Skilled in market analysis, relationship management, and adaptable to evolving business needs.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Client Account Manager
Full Creative - Remote Home Based Job
Chennai
09.2024 - 07.2025
- Fostered long-term relationships with key decision-makers within clients'' organizations, resulting in increased business opportunities.
- Conducted regular business reviews with clients to assess progress toward objectives while identifying additional areas of potential collaboration or support.
- Implemented innovative solutions that improved overall client satisfaction levels and loyalty scores.
- Collaborated cross-functionally for effective project management and timely delivery of services.
- Managed a diverse portfolio of clients for optimal account growth and retention.
- Conducted comprehensive client assessments to identify areas for improvement and potential upsell opportunities.
- Ensured accurate billing and invoicing through diligent record keeping and organization skills.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Client Account Manager
GNB
Chennai
11.2023 - 05.2024
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Coordinated internally with various departments to ensure seamless implementation of new product features or enhancements requested by clients.
Senior Business Development Associate
Fusion Innovative
Chennai
07.2022 - 10.2023
- Exceeded annual sales targets through consistent pipeline management and effective negotiation tactics.
- Negotiated favorable contract terms for clients, resulting in mutually beneficial long-term agreements that boosted recurring revenue streams.
- Enhanced client satisfaction by providing exceptional support and managing relationships throughout the sales cycle.
- Collaborated with internal departments to streamline operations and improve overall business efficiency, contributing to increased profitability.
- Increased revenue by identifying and targeting new markets for the company''s products and services.
Senior Support Engineer
SMOAD NETWORKS
Chennai
01.2022 - 07.2022
- Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
- Evaluated new technologies for potential implementation in the company''s support strategy, improving overall effectiveness of the team.
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Implemented proactive monitoring systems to identify potential issues before they escalated into major problems.
- Enhanced system performance by troubleshooting complex software and hardware issues.
- Contributed to business development initiatives by identifying opportunities for upselling or cross-selling products based on clients'' needs.
Senior Support Engineer
CSS Corp
Chennai
01.2017 - 01.2021
- Project: Alkatel Communications
- Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
- Evaluated new technologies for potential implementation in the company''s support strategy, improving overall effectiveness of the team.
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Implemented proactive monitoring systems to identify potential issues before they escalated into major problems.
- Enhanced system performance by troubleshooting complex software and hardware issues.
- Devised custom solutions tailored to specific client needs, ensuring successful integration with existing systems while minimizing disruptions in operations.
Manager
Munchies
Chennai
01.2016 - 01.2017
- Operations/Sales/Marketing
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
Event Co-ordinator
Ikreate Media
Chennai
01.2015 - 01.2016
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
Manager
The Aark Coffee House
Chennai
01.2012 - 01.2014
- Operations/Sales/Marketing
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
Phone Support Agent
207 Stanton solutions
Chennai
03.2009 - 05.2010
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
Education
Bachelor of Arts -
MADRAS CHRISTIAN COLLEGE
Tambaram, Chennai 01.2009 - 01.2012
Bachelor of Social Work - undefined
MADRAS SCHOOL OF SOCIAL WORK
Egmore, ChennaiSkills
Competitive analysis
Relationship management
Key account management
CRM software
B2C experience
Customer relationship management
Product expertise
Product knowledge
Consultative sales
Staff training
Lead development
Cold calling
Web technologies and services
Account reconciliation
Account management
Account development
Extra-Curricular Activities
Football Orator Dramatics Theatre Arts Music Cultural programs
Internship Projects
- Conducted Soft Skill Trainings at R.B.S matriculation school
- E.L.M higher secondary school
- Bharat matriculation higher secondary school
- Youth groups
Professional Arts Training
- Self Help Groups
- NGOs
- Churches
- Event Co-ordination
Business Social Capability
- Active Team player
- Event Co-ordination
- People Management
- Adaptability to new atmosphere
- Collection and Analyzation of Customer Data
- Problem Solving & Providing RCA for Clientele
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Father's Name: Peter Antony Martin. LATE
- Mother's Name: Minie Ruth Martin
- Date of Birth: 03/08/91
- Marital Status: Single
Timeline
Client Account Manager
Full Creative - Remote Home Based Job
09.2024 - 07.2025
Client Account Manager
GNB
11.2023 - 05.2024
Senior Business Development Associate
Fusion Innovative
07.2022 - 10.2023
Senior Support Engineer
SMOAD NETWORKS
01.2022 - 07.2022
Senior Support Engineer
CSS Corp
01.2017 - 01.2021
Manager
Munchies
01.2016 - 01.2017
Event Co-ordinator
Ikreate Media
01.2015 - 01.2016
Manager
The Aark Coffee House
01.2012 - 01.2014
Phone Support Agent
207 Stanton solutions
03.2009 - 05.2010
Bachelor of Arts -
MADRAS CHRISTIAN COLLEGE
01.2009 - 01.2012
Bachelor of Social Work - undefined
MADRAS SCHOOL OF SOCIAL WORK
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