Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
References
Timeline
Generic

DANIEL KRUPAKAR

Hyderabad

Summary

Results-driven professional with extensive experience at Amazon Development Centre India, excelling in internal auditing and risk assessment. Achieved 98% compliance while enhancing operational integrity through process improvements. Skilled in data analysis and client communication, fostering cross-functional collaboration to drive efficiency and resolve complex issues effectively.

Overview

4
4
years of professional experience

Work History

Sr.Product Compliance Associate

Amazon Development Centre India Pvt Ltd.
05.2023 - 04.2025
  • Conducted over 40 internal audits daily, achieving 98%+ compliance with standard operating procedures and regulatory requirements, while proactively identifying and reporting potential risk areas to enhance operational integrity.
  • Managed 20+ recurring tasks monthly related to Metadata change management and Quality testing for listing tools and services, consistently meeting or exceeding predefined SLAs (Service Level Agreements).
  • Collaborated cross-functionally to resolve audit inconsistencies, eliminating 66+ false positives and boosting audit accuracy by 20%.
  • Proactively identified 8+ automation opportunities, leading to enhanced efficiency and a 25% decrease in manual intervention through the introduction of streamlined workflows.
  • Developed and maintained 12+ comprehensive SOP documents, ensuring operational resilience, consistency, and scalability across cross-functional teams.
  • Furnishing 15+ insightful data-driven analytical reports and providing real-time support to business partners, accelerating issue resolution and driving performance measurement.
  • Continuously reviewed and optimized tools and processes, proposing scalable, cost-effective solutions that improved process throughput and ensured top-tier operational standards.

Investigation Specialist

Amazon Development Centre India Pvt Ltd.
01.2021 - 06.2023
  • Managed 30+ partner interactions daily via calls and emails, resolving complex account-related concerns with a 92% first-contact resolution rate.
  • Minimized repeat escalations by 28% through clear communication and proactive troubleshooting.
  • Analyzed and documented insights from 350+ unique cases monthly, driving improvements in investigation workflows and team playbooks.
  • Shortened resolution timelines for high-priority cases by 25% through strategic case ownership and timely escalation handling.

AR Representative

Inventurus Knowledge Solutions
03.2021 - 12.2021
  • Successfully managed and resolved over 1,200 hospital claims, maintaining accuracy and compliance with payer policies.
  • Reduced denial resolution time by approximately 25% through proactive follow-ups and process improvements.
  • Facilitated timely claim settlements by leveraging multi-channel communication, including phone, email, and electronic portals.

Digital Interactive Advisor

24/7.AI
12.2020 - 03.2021
  • Provided real-time chat support to over 100 customers, consistently maintaining a customer satisfaction score (CSAT) above 95% by delivering timely, empathetic, and solution-focused assistance.
  • Successfully resolved 80% of customer issues on first contact, reducing follow-up volume and enhancing support efficiency.
  • Contributed to a 10% increase in customer retention by offering personalized support tailored to individual needs, helping build trust and long term engagement.

Education

Bachelor of Engineering -

Matrusri College of Engineering
Hyderabad
01.2020

Intermediate -

Sri Chaitanya Junior College
Hyderabad
01.2016

SSC -

Narayana E Techno School
Hyderabad
01.2014

Skills

  • Data quality management
  • Internal auditing
  • Quality assurance
  • Data analysis
  • Policy writing
  • Client communication
  • Process improvement
  • Risk assessment
  • Cross-functional collaboration
  • Business operations analysis
  • Stakeholder engagement
  • Documentation and SOPs
  • Customer service excellence
  • Team leadership
  • Regulatory compliance
  • Auditing and quality assurance
  • Escalation handling
  • Data security measures
  • Microsoft Office proficiency
  • Cloud and DevOps tools expertise
  • AWS cloud services
  • Terraform infrastructure management
  • Jenkins automation tools
  • Linux operating system knowledge
  • STAAD Pro structural analysis
  • AutoCAD design software
  • Communication skills
  • Audit management
  • Fraud investigation
  • Stakeholder management
  • Interpersonal skills

Accomplishments

  • Received the Moonwalker Award for consistently exceeding quality benchmarks and delivering exceptional productivity across key performance areas.
  • Recognized for delivering an exceptional customer call, which was added to the Good Call Library—an achievement that contributed to being honored as Employee of the Month for enhancing the seller experience.
  • Received a Seller Experience Excellence Award for delivering impactful support and solutions, significantly enhancing seller satisfaction and operational efficiency.

Languages

Telugu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

References

References available upon request.

Timeline

Sr.Product Compliance Associate

Amazon Development Centre India Pvt Ltd.
05.2023 - 04.2025

AR Representative

Inventurus Knowledge Solutions
03.2021 - 12.2021

Investigation Specialist

Amazon Development Centre India Pvt Ltd.
01.2021 - 06.2023

Digital Interactive Advisor

24/7.AI
12.2020 - 03.2021

Bachelor of Engineering -

Matrusri College of Engineering

Intermediate -

Sri Chaitanya Junior College

SSC -

Narayana E Techno School

Similar Profiles

CREATE PROFILE
DANIEL KRUPAKAR