Daniel Lynch
Indianapolis
Summary
Dynamic MSS Supervisor at RCI with a proven track record in team leadership and sales strategies, generating over $70 million in product sales. Expert in performance management and data analysis, fostering a competitive atmosphere that drives results. Recognized for excellence in coaching and developing talent, ensuring continuous improvement and success.
Seasoned professional pilot. Experience in Diamond DA-40 and twin engine DA-42.
Overview
11
11
years of professional experience
Work History
Commerical Pilot
LIFT Academy
Indianapolis
09.2024 - Current
- Accumulated over 380 flight hours, demonstrating extensive flying experience.
- Pursuing certification to become a flight instructor for allowed instructional capabilities.
- Operated various aircraft models for training and commercial flights.
- Conducted pre-flight inspections to ensure operational safety and compliance.
- Communicated with air traffic control for flight path coordination and navigation.
MSS Supervisor
RCI
11.2019 - 09.2024
- Led the call center's Outbound Sales and Service team to generate over 70 million in product sales cumulatively from 2020-2025.
- Ensure constant individual development of team members by leading recurring one on one meetings and follow up meetings to digest live performance and identify strengths and opportunities for improvement.
- Led meetings to train new skills to staff and communicate changes in policies and procedures.
- Created unique contests to drive increase in sales and to maintain an energetic and competitive atmosphere.
- Manage schedule in advance to ensure effective use of time between varying tasks.
- Recognized for Top Supervisor 3 months consecutively.
Vacation Guide Sales and Service
RCI
08.2018 - 11.2019
- Serviced members' accounts in the inbound call center department utilizing RCI knowledge and resources to effectively service member needs.
- Utilized sales and communication skills to maintain and update member accounts.
- Accepted an outbound call center position in December 2019 after three months of inbound service.
- Awarded Top Sales for the month of October 2019, and received recognition for winning multiple contests for excelling in various sales metrics.
- Accepted additional responsibilities to primary role:
- Assist Human Resources with interviewing new hire candidates.
- Train new hire classes in the classroom and on the sales floor.
- Dedicated time, on a daily basis, to answer questions and transfer skills to staff recently out of training.
Service Manager
Texas Roadhouse
12.2015 - 06.2018
- Created and posted weekly work schedules for over 100 employees at least one week ahead of time, taking into account projected sales, staff pars, and employee request offs.
- Fully analyzed all incoming applications for hiring. Contacted potential candidates for positions, setup interview times, and filtered ineligible candidates under the correct disposition.
- Conducted over one hundred interviews with candidates and attended yearly class with other store Service Managers to revise interview professionalism and processes.
- Led a team meeting at the beginning of each day of operational hours to provide new information to staff, praise staff for their successes, and challenge them to improve through daily contests.
- Handled all guest complaints directly, or over the phone, with the goal to make each guest happy, and satisfied, by the end of the confrontation.
- Maintained a disciplinary standard with all staff. Treated all staff equally, and fairly, through private conversations when disciplining, coaching, or receiving complaints and concerns.
- Prioritized the time to talk to each guest, at some point during their dining experience, to receive feedback on food and service, to handle any issues occurring, and to personalize with each guest.
- Attended quarterly market meetings to review numbers, create systems to target areas of the store that had areas of opportunity for improvement, and discuss upcoming corporate changes in standards and regulations.
Education
Bachelor of Health Science -
IUPUI
Indianapolis, IN05-2012
High School Graduate with Academic Honors -
Center Grove High School
05-2010
Skills
- Team leadership
- Performance management
- Sales strategies
- Data analysis
- Scheduling efficiency
- Customer relationship management
Timeline
Commerical Pilot
LIFT Academy
09.2024 - Current
MSS Supervisor
RCI
11.2019 - 09.2024
Vacation Guide Sales and Service
RCI
08.2018 - 11.2019
Service Manager
Texas Roadhouse
12.2015 - 06.2018
Bachelor of Health Science -
IUPUI
High School Graduate with Academic Honors -
Center Grove High School