DANIEL MEADE
Plymouth
Summary
Highly motivated and skilled technician with a proven track record of delivering exceptional technical expertise and top-tier customer service. Adept at troubleshooting complex issues, optimizing processes, and ensuring client satisfaction through clear communication and a customer-first approach. Experienced in managing and mentoring teams, fostering a collaborative environment, and driving performance excellence. Passionate about leveraging technical proficiency and leadership abilities to achieve operational goals and exceed expectations.
Overview
13
13
years of professional experience
Work History
Technical Trainer
Barletta Boats
01.2023 - Current
- Led syllabus preparation based on detailed breakdowns of technical concepts.
- Cultivated customized curriculum and course content to address dealer training mandates.
- Updated training coursework and requirements according to dealer and technology changes.
- Collaborated with subject matter experts to develop tailored courses for specific requests within our dealer network.
- Provided coaching and mentoring to employees and service technicians.
Factory Service Supervisor
Barletta Boats
09.2023 - 11.2024
- Handled customer complaints and inquiries.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Developed and introduced a process flow framework, enhancing service center efficiency and standardizing operational procedures.
- Implemented comprehensive training to integrate new processes.
- Monitored process adoption and provided ongoing support to ensure seamless execution across the team.
- Monitored team's performance and gave feedback when necessary.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Organized regular meetings with cross-functional teams to discuss ongoing safety initiatives, challenges, and opportunities for improvement.
Customer Service Advisor
Barletta Boats
01.2023 - 09.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
PDI Lead
General RV
05.2022 - 01.2023
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Continuously checked products for quality assurance according to strict guidelines.
Final Finish Supervisor
Thor Motorcoach
01.2021 - 05.2022
- Trained team members in successful strategies to meet operational targets.
- Implemented daily operating procedures to keep shop clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Aligned inventory processes with demand projections
- Led and developed a team of 30+ employees
Lead Cook
Zentis North America
04.2019 - 02.2020
- Successful in completing Train the Trainer courses, certified to train new employees
- Fast-Tracked to leadership role.
- Efficient in food production and management
- Was an essential asset in organizing the production day plans and keeping everything and everyone moving fluently
- Completed daily/weekly audits
- Executed SOP's above and beyond company standards
- Took over line positions in event of emergency.
- Developed process that reduced waste and improved supply turnover.
Final Finish- Swing Man
THOR Motor Coach
02.2018 - 04.2019
- Provided guidance, assistance, and training to employees when needed.
- Verified finishing met established standards
- Set production goals and motivated team to achieve such goals.
- Motivated staff to perform at peak efficiency and quality.
- Covered down in emergencies to ensure efficient delivery.
Meat Cutter, Martin's Super Markets
02.2017 - 04.2018
- Cut primal meats into profitable portions for our guests
- Ordered and kept track of inventory daily
- Maintained and exceeded work area sanitation standards daily.
Associate
Container Wash, Zentis North America
12.2016 - 01.2017
- Cleaned and sterilized containers used to cook fruit fillings for yogurt
- Operated stand up forklift in order to transport and stack dirty/clean containers
- Roller, wet trimmer, parts puller.
MAAX Bath Inc
11.2016 - 12.2016
- Rolled out wet fiberglass onto bath tub moldings, trimmed the excess around the edges, pulled hardened shell off of the mold.
Stacker/Packer
Bay Valley Foods, LLC
07.2016 - 10.2016
- Labeled, sorted, packaged, and stacked cases of canned peppers and pickles
- I was also trained as a machine operator towards the end of my time with bay valley.
Beekeeper
As It Should Bee Apiaries
04.2015 - 06.2016
- Monitored health of queen bees to verify healthy egg production.
- Boosted revenue 45% by renting hives to orchards and farms.
- Conducted negotiations with store owners, government agencies and vendors to provide products at reasonable prices.
- Placed screen plugs in hive entrance to confine bees.
- Used smoke pot to force bees into hive to inspect hive and retrieve honey.
- Maintained orderly condition and cleanliness of hives by regularly checking colonies for larvae and pests.
- Followed specific food and water schedules
Meat Clerk
Fresh Thyme Farmers Market
01.2016 - 06.2016
- Restocked products based on available inventories and customer demands.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Cut meats to customer specifications and answered questions about specialty products.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Post Construction
02.2015 - 04.2015
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Observed safety regulations on job sites to minimize accidents.
Property Preservation Manager
Self- Employed
09.2014 - 02.2015
- Obtained building and specialty permits from local jurisdictional agencies.
- Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Implemented systems to improve process efficiency and reduce project duration.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Food Service Specialist/Line Cook
Swan Lake Golf Resort
01.2014 - 09.2014
- Managed menu planning, food and supply purchases and inventory coordination.
- Applied knowledge of macronutrients and micronutrients to prepare healthy meals.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated as full-service food provider in a high end establishment by taking orders, preparing meals and collecting payments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Communication Tower Technician
Custom Tower Services
08.2013 - 09.2013
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Lifted equipment into position using cranes, rigging tools and gin poles.
- Rigged towers, monopoles and rooftops to build new tower or collocate antenna on existing structure under FCC guidelines.
- Bolted equipment into place using hand and power tools.
- Calibrated and aligned components using scales, gauges and other measuring instruments.
- Replaced light bulbs and coaxial cables.
- Calibrated, aligned and modified circuitry and components to enhance device performance
Cabinet Crew
Navistar R.V. Towable
04.2013 - 08.2013
- Collaborated with other carpenters, journeymen and supervisors to complete projects.
- Followed strict adherence to safety protocols from job start to final clean up to prevent accidents and mishaps.
- Studied specifications in blueprints, sketches or building plan to prepare project layout and determine dimensions and materials required.
Mine Operator
Intrepid Potash
01.2013 - 04.2013
- Performed repairs, replacements and general maintenance on mining equipment.
- Observed hand signals, grade stakes and other markings when operating machines.
- Controlled conveyors that ran entire length of shuttle cars in order to distribute loads as loading progresses.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
92G Food Service Specialist E-4
U.S. Active Army
08.2012 - 11.2012
- Managed menu planning, food and supply purchases and inventory coordination.
- Applied knowledge of macronutrients and micronutrients to prepare healthy meals.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Operated as full-service food provider in a military establishment by taking orders, preparing meals and collecting payments.
- Kept surfaces, tools and equipment clean and sanitized.
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
- Maintained proper temperatures during storage, cooking and serving.
Education
High School Diploma -
John Glenn High School
Walkerton, IN06.2009
Skills
- Quality Assessments
- Instruction and Delegation
- Equipment Inspection and Maintenance
- Standards Compliance
- Staff Supervision and Coordination
- Attention to detail
- Flexible and adaptable
- Problem and issue resolution
- Adherence to high customer service standards
- Customer service and communication skills
- Multitasking and organization
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Factory Service Supervisor
Barletta Boats
09.2023 - 11.2024
Technical Trainer
Barletta Boats
01.2023 - Current
Customer Service Advisor
Barletta Boats
01.2023 - 09.2023
PDI Lead
General RV
05.2022 - 01.2023
Final Finish Supervisor
Thor Motorcoach
01.2021 - 05.2022
Lead Cook
Zentis North America
04.2019 - 02.2020
Final Finish- Swing Man
THOR Motor Coach
02.2018 - 04.2019
Meat Cutter, Martin's Super Markets
02.2017 - 04.2018
Associate
Container Wash, Zentis North America
12.2016 - 01.2017
MAAX Bath Inc
11.2016 - 12.2016
Stacker/Packer
Bay Valley Foods, LLC
07.2016 - 10.2016
Meat Clerk
Fresh Thyme Farmers Market
01.2016 - 06.2016
Beekeeper
As It Should Bee Apiaries
04.2015 - 06.2016
Post Construction
02.2015 - 04.2015
Property Preservation Manager
Self- Employed
09.2014 - 02.2015
Food Service Specialist/Line Cook
Swan Lake Golf Resort
01.2014 - 09.2014
Communication Tower Technician
Custom Tower Services
08.2013 - 09.2013
Cabinet Crew
Navistar R.V. Towable
04.2013 - 08.2013
Mine Operator
Intrepid Potash
01.2013 - 04.2013
92G Food Service Specialist E-4
U.S. Active Army
08.2012 - 11.2012
High School Diploma -
John Glenn High School
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