DANIEL PINTO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Credit Ops. Sr Specialist
JPMorgan Chase
Mumbai
08.2020 - Current
- Assisting clients through inbound and outbound calls in applying for SBA
- Paycheck Protection Program Loan application and Forgiveness
- Part of the private client outreach team
- Part of 2020 and 2021 Forgiveness outreach team to educate customer's about the SBA Paycheck Protection Program Forgiveness Loans
- Participated in continuous improvement by highlighting procedural gaps and getting it implemented for superlative customer experience
- Part of conventional lending, assisting customers apply for loans/line and completing loan formalities until loan funding.
- Part of outreach team to educate customer about submitting necessary documentation for loan funding.
Credit Ops. Sr Specialist
JPMorgan Chase
Mumbai
08.2018 - 07.2020
- Assisted customers with reviewing credit card applications through inboundand outbound calls
- Reviewed documents for credit card applications
- Worked for the post-book research team and Beneficial owners team
- Lead project SLD ambassadors team to identify opportunities forimprovement
- Participated in continuous improvement by generating suggestions for the
- Apply by Phone team
Customer Service and Sales Representative
Emirates Airlines
Mumbai
10.2017 - 07.2018
- Providing the best customer service to existing and potential customer through phone and email
Senior Customer Service Representative
Intelenet Global Services
Mumbai
06.2016 - 09.2017
- Learned and maintained in-depth understanding of product and serviceinformation to offer knowledgeable and educated responses to diversecustomer questions
Co-Ordinator
Bilkish Associates
Mumbai
10.2014 - 09.2015
- Identified issues, analyzed information and provided solutions to problems and Collaborated with team members to achieve results and completed daily targets by calling clients to loans/credit card outstanding past write off.
Education
Bachelors Of Commerce -
Chetna's Hazarimal Somani College
Skills
Adaptability and Flexibilityundefined
Certification
Manual testing
Accomplishments
Team of the Quarter for 2022
Team of the Year 2021
Hosted Rewards and Recognition for November and December 2021 and January 2022
Timeline
Manual testing
10-2022
Credit Ops. Sr Specialist
JPMorgan Chase
08.2020 - Current
Credit Ops. Sr Specialist
JPMorgan Chase
08.2018 - 07.2020
Customer Service and Sales Representative
Emirates Airlines
10.2017 - 07.2018
Senior Customer Service Representative
Intelenet Global Services
06.2016 - 09.2017
Co-Ordinator
Bilkish Associates
10.2014 - 09.2015
Bachelors Of Commerce -
Chetna's Hazarimal Somani College
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