Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Hi, I’m

Daniel Pinto

Operations Manager
Mangaluru,KA
Daniel Pinto

Summary

Seasoned Operations Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and financial management. Excel in communication, problem-solving, and adaptability, ensuring seamless operational flow and fostering collaborative work environments.

Overview

29
years of professional experience
1
Certification

Work History

The Village On Wheels
Mangalore

Operations/General Manager
10.2024 - Current

Job overview

  • Enhanced operational strategies, boosting efficiency
  • Ensure seamless functioning of multiple departments
  • Led and mentored cross-functional teams, enhancing performance and dedication
  • Boost overall business metrics through strategic assessments
  • Fostered effective collaboration with all stakeholders
  • Maintain adherence to legal standards.
  • Recognized and leveraged potential growth areas
  • Enhanced collaboration by bridging communication gaps

Freelancer
Dubai

F&B Consultant
02.2017 - 08.2024

Job overview

  • Facilitated stakeholder discussions on project timelines and details
  • Contributed to the creation of innovative data collection methods
  • Researched market trends
  • Compiled detailed progress reports showcasing project results for clientele
  • Offered guidance on operational processes and organizational changes
  • Reviewed operational practices to ensure compliance with safety protocols
  • Worked with clients to create tailored strategies for challenges
  • Led workshops for cross-functional teams to evaluate innovation practices
  • Identified gaps within procedures, recommending updates
  • Designed tailored solutions aligned with specific client needs and budgets.
  • Participated in webinars to stay current with consulting industry trends
  • Assessed client requirements quickly and precisely
  • Formulated strategies addressing efficiency and cost challenges
  • Facilitated the development of strategic business plans
  • Developed action plans from identified trends and outcomes

Alpha Flight Services (Dnata Group)
Sharjah

F&B Officer
03.2016 - 09.2016

Job overview

  • Maintained high level of guest contentment through regular checks and assistance
  • Facilitated recruitment process to assemble high-performing team.
  • Enhanced productivity through continuous staff evaluations and guidance
  • Monitored equipment efficiency during regular inspections
  • Verified compliance of basic operating procedures with local and national regulations for hospitality industry
  • Prepared monthly summaries for directors regarding operational challenges
  • Executed comprehensive marketing plans aligned with sales goals
  • Implemented educational programs to improve team proficiency

JAMM Coffee Shop
Dubai

Operations Manager
11.2014 - 03.2016

Job overview

  • Designed operational standards to align with quality requirements
  • Boosted team productivity levels
  • Assessed budgets for multiple projects through detailed analysis
  • Cultivated strong vendor relationships to negotiate favorable pricing
  • Updated inventory logs to ensure precise stock tracking
  • Maintained hazard-free workspace
  • Established benchmarks evaluating process effectiveness
  • Introduced cost-cutting measures increasing operational efficiency
  • Reviewed established guidelines regularly to identify areas for continuous development.
  • Contributed to organizational vision through joint efforts with management.
  • Monitored progress and delivered actionable insights on goal attainment
  • Ensured high levels of customer satisfaction through swift resolution of issues
  • Steered organizational efforts to align with business plan objectives.
  • Oversaw implementation of protocols and management functions
  • Conducted employee training to adapt to evolving customer needs

SUBWAY
Dubai

Area Manager of Operations
11.2011 - 11.2014

Job overview

  • Directed daily activities for multiple locations, guaranteeing policy compliance.
  • Streamlined processes for operational efficiency
  • Tracked key performance indicators including production rate and inventory control
  • Ensured seamless departmental operations through effective leadership
  • Worked jointly with managers to outline future project roadmaps.
  • Work conditions monitored to adhere to safety regulations.
  • Identified potential for cost-saving by scrutinizing financial expenditure patterns.
  • Aligned departmental goals with business direction
  • Conducted training sessions on updated job functions
  • Provided constructive feedback during scheduled review sessions
  • Supported recruitment activities through candidate interviews.
  • Designed and executed training programs for new hires
  • Conducted thorough functionality assessments at regional sites

Papa Johns Pizza
Dubai

Restaurant General Manager
11.2009 - 11.2011

Job overview

  • Set standard in maintaining a warm, welcoming service environment
  • Established strict sanitation routines for optimal restaurant and kitchen hygiene
  • Oversaw restaurant opening closing tasks ensuring secure operations.
  • Implemented incentive schemes driving exceptional outcomes
  • Orchestrated regular team briefings to improve efficiency
  • Secured highest HSE adherence rating via continuous policy oversight
  • Implemented cost-control strategies to boost profitability

Southern Fried Chicken (S.F.C)
Abu Dhabi, UAE

Restaurant Manager
11.2006 - 10.2009

Job overview

• Exhibited a strong sense of accountability


• Thrived within rapid work environments


• Optimized operational efficiency through effective team collaboration


• Managed responsibilities during flexible shifts including nights and weekends


• Completed tasks punctually through effective time management


• Demonstrate strong attention to detail


• Ensured meticulous completion of tasks


• Refined dialogue techniques through routine discussions


• Delivered results consistently within limited timeframes


• Fostered a collaborative and positive work environment

McDonald's
Kuwait, Kuwait

Swing Manager
03.2003 - 11.2006

Job overview

•Regularly observed employee efficiency, offering actionable advice
•Addressed issues proactively to prevent escalation and ensure smooth operations
•Reduced waste significantly by managing inventory levels efficiently
•Managed daily cash reconciliation processes, ensuring precise financial records
•Curtailed food expenses by managing serving sizes and employing garnishes
•Educated staff on proper food handling procedures for adherence to standards
•Maintained high standards of hygiene leading to improved client contentment

Al Wajba Palace
Qatar, Qatar

Personal Server
07.1995 - 04.2002

Job overview

•Catered to the royal family's specific requirements.


•Upheld hygiene standards for superior dining experience.


•Handled concerns with professionalism, achieving timely resolutions.


•Adhered to strict health and safety guidelines ensuring sanitary conditions for the royal household.

Education

Mahatma Education Society
Mumbai, Maharashtra

Bachelor of Commerce from Commerce

University Overview

Skills

  • Operations Management
  • Cross-functional team leadership
  • P&L Management
  • Project Management
  • Customer Relationship Management
  • Supply Chain Management
  • Business Development
  • Branding
  • Budgeting and cost control strategies
  • Relationship Building
  • Effective leader
  • Training and Development
  • Problem Resolution

Certification

Food Safety In Catering (QCF) LEVEL-4, Future Awards & Qualifications.

· Issue Date : FEB 2014

· Certificate ID: 539890

Supply Chain Management

LEVEL – Basic Level

Issue Date : OCT 2014

Issued By: Manipal Academy.

Creating Impactful Brands

LEVEL- Basic Level

Issue Date: OCT 2014

Issued By: Manipal Academy

APPRENTICESHIP TRAINING

1994 – 1995: Hotel President (Part of The Taj Group of Hotels), Mumbai as Apprenticeship Training for F&B Service.

Languages

English
First Language
Tulu
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1
Arabic
Intermediate (B1)
B1

Accomplishments

Accomplishments

Was the Project Manager for the successful opening of " TAJ Restaurant", a culmination of months of meticulous planning and execution. The tireless efforts of my team transformed a vision into a vibrant culinary destination.

Key Highlights of the project include:

· Timely completion within budget constraints.

· Seamless integration of modern amenities and ambiance.

· Development of a unique menu showcasing Fusion cuisine of Asia and Middle east.

The restaurant's grand opening event was patronized by high level dignitaries from Sharjah airport authorities and Dnata.

This achievement demonstrates my capability to manage complex projects, collaborate with stakeholders, and deliver outstanding results.

Timeline

Operations/General Manager
The Village On Wheels
10.2024 - Current
F&B Consultant
Freelancer
02.2017 - 08.2024
F&B Officer
Alpha Flight Services (Dnata Group)
03.2016 - 09.2016
Operations Manager
JAMM Coffee Shop
11.2014 - 03.2016
Area Manager of Operations
SUBWAY
11.2011 - 11.2014
Restaurant General Manager
Papa Johns Pizza
11.2009 - 11.2011
Restaurant Manager
Southern Fried Chicken (S.F.C)
11.2006 - 10.2009
Swing Manager
McDonald's
03.2003 - 11.2006
Personal Server
Al Wajba Palace
07.1995 - 04.2002
Mahatma Education Society
Bachelor of Commerce from Commerce
Daniel PintoOperations Manager