Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Preference
Languages
Timeline
7b
DANIEL PINTO

DANIEL PINTO

Operations Manager
Mangalore,KA

Summary

Seasoned Chief Operations Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and financial management. Excel in communication, problem-solving, and adaptability, ensuring seamless operational flow and fostering collaborative work environments.

Overview

29
29
years of professional experience
1
1
Certification

Work History

F&B Consultant, Freelancer

Dubai
02.2017 - 08.2024
  • Facilitated stakeholder discussions on project timelines and details
  • Contributed to the creation of innovative data collection methods
  • Researched market trends
  • Compiled detailed progress reports showcasing project results for clientele
  • Offered guidance on operational processes and organizational changes
  • Reviewed operational practices to ensure compliance with safety protocols
  • Worked with clients to create tailored strategies for challenges
  • Led workshops for cross-functional teams to evaluate innovation practices
  • Identified gaps within procedures, recommending updates
  • Designed tailored solutions aligned with specific client needs and budgets
  • Participated in webinars to stay current with consulting industry trends
  • Assessed client requirements quickly and precisely
  • Formulated strategies addressing efficiency and cost challenges
  • Facilitated the development of strategic business plans
  • Developed action plans from identified trends and outcomes

F&B Officer

Alpha Flight Services, Dnata Group
Sharjah
03.2016 - 09.2016
  • Maintained high level of guest contentment through regular checks and assistance
  • Facilitated recruitment process to assemble high-performing team
  • Enhanced productivity through continuous staff evaluations and guidance
  • Monitored equipment efficiency during regular inspections
  • Verified compliance of basic operating procedures with local and national regulations for hospitality industry
  • Prepared monthly summaries for directors regarding operational challenges
  • Executed comprehensive marketing plans aligned with sales goals
  • Implemented educational programs to improve team proficiency

Operations Manager

JAMM Coffee Shop
Dubai
11.2014 - 03.2016
  • Designed operational standards to align with quality requirements
  • Boosted team productivity levels
  • Assessed budgets for multiple projects through detailed analysis
  • Cultivated strong vendor relationships to negotiate favorable pricing
  • Updated inventory logs to ensure precise stock tracking
  • Maintained hazard-free workspace
  • Established benchmarks evaluating process effectiveness
  • Introduced cost-cutting measures increasing operational efficiency
  • Reviewed established guidelines regularly to identify areas for continuous development
  • Contributed to organizational vision through joint efforts with management
  • Monitored progress and delivered actionable insights on goal attainment
  • Ensured high levels of customer satisfaction through swift resolution of issues
  • Steered organizational efforts to align with business plan objectives
  • Oversaw implementation of protocols and management functions
  • Conducted employee training to adapt to evolving customer needs

Area Manager of Operations

Subway restaurants
Dubai, UAE
11.2011 - 11.2014
  • Directed daily activities for multiple locations, guaranteeing policy compliance
  • Streamlined processes for operational efficiency
  • Tracked key performance indicators including production rate and inventory control
  • Ensured seamless departmental operations through effective leadership
  • Worked jointly with managers to outline future project roadmaps
  • Work conditions monitored to adhere to safety regulations
  • Identified potential for cost-saving by scrutinizing financial expenditure patterns
  • Aligned departmental goals with business direction
  • Conducted training sessions on updated job functions
  • Provided constructive feedback during scheduled review sessions
  • Supported recruitment activities through candidate interviews
  • Designed and executed training programs for new hires
  • Conducted thorough functionality assessments at regional sites

Restaurant General Manager

Papa Johns Pizza
Dubai
11.2009 - 11.2011
  • Set standard in maintaining a warm, welcoming service environment
  • Established strict sanitation routines for optimal restaurant and kitchen hygiene
  • Oversaw restaurant opening closing tasks ensuring secure operations
  • Implemented incentive schemes driving exceptional outcomes
  • Orchestrated regular team briefings to improve efficiency
  • Secured highest HSE adherence rating via continuous policy oversight
  • Implemented cost-control strategies to boost profitability

Restaurant Manager

Southern Fried Chicken ( S.F.C)
Abu Dhabi, UAE
11.2006 - 10.2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Swing Manager

McDonald's
Kuwait, Kuwait
03.2003 - 11.2006
  • Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
  • Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
  • Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
  • Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
  • Limited portion sizes and used garnishes to control food costs.
  • Ensured alignment with food safety regulations through regular inspections and staff education on proper handling procedures.
  • Increased customer satisfaction by maintaining a clean and organized restaurant environment.

Server

Al Wajba Palace
Qatar, Qatar
07.1995 - 04.2002
  • Served food and beverages promptly with focused attention to the royal family needs.
  • Maintained a clean and orderly dining area for an enjoyable dining experience.
  • Addressed complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for the royal family.

Education

Bachelor of Commerce - Commerce

Mahatma Education Society

Skills

  • Operations Management
  • Cross-functional team leadership
  • P&L Management
  • Project Management
  • Customer Relationship Management
  • Supply Chain Management
  • Business Development
  • Branding
  • Budgeting and cost control strategies
  • Relationship Building
  • Effective leader
  • Training and Development
  • Problem Resolution

Accomplishments

Was the Project Manager for the successful opening of " TAJ Restaurant", a culmination of months of meticulous planning and execution. The tireless efforts of my team transformed a vision into a vibrant culinary destination

Key Highlights of the project include:

Timely completion within budget constraints

Seamless integration of modern amenities and ambiance

Development of a unique menu showcasing Fusion cuisine of Asia and Middle east

The restaurant's grand opening event was patronized by high level dignitaries from Sharjah airport authorities and Dnata

This achievement demonstrates my capability to manage complex projects, collaborate with stakeholders, and deliver outstanding results.

Certification

  • Food Safety In Catering (QCF) LEVEL-4, Future Awards & Qualifications. Issue Date : FEB 2014 Certificate ID: 539890
  • Supply Chain Management (Basic Level)

Issue Date : OCT 2014

Issued By: Manipal Academy.

  • Creating Impactful Brands (Basic Level)

Issue Date: OCT 2014

Issued By: Manipal Academy.

  • APPRENTICESHIP TRAINING– 1995: Hotel President (Part of The Taj Group of Hotels), Mumbai as Apprenticeship Training for F&B Service

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-Site

Important To Me

Work-life balanceCompany CultureFlexible work hours

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tulu
Upper intermediate (B2)
Marathi
Advanced (C1)
Arabic
Elementary (A2)
French
Beginner (A1)

Timeline

F&B Consultant, Freelancer

02.2017 - 08.2024

F&B Officer

Alpha Flight Services, Dnata Group
03.2016 - 09.2016

Operations Manager

JAMM Coffee Shop
11.2014 - 03.2016

Area Manager of Operations

Subway restaurants
11.2011 - 11.2014

Restaurant General Manager

Papa Johns Pizza
11.2009 - 11.2011

Restaurant Manager

Southern Fried Chicken ( S.F.C)
11.2006 - 10.2009

Swing Manager

McDonald's
03.2003 - 11.2006

Server

Al Wajba Palace
07.1995 - 04.2002

Bachelor of Commerce - Commerce

Mahatma Education Society

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DANIEL PINTOOperations Manager