Gaming
DANIEL HARSHITH
Bengaluru
Summary
Dynamic professional with a strong background in global operations. Skilled in navigating complex CRM systems and ensuring adherence to safety and data privacy regulations. Committed to delivering rapid resolutions and enhancing customer experiences.
Overview
5
5
Languages
Work History
Global Operations Advisor
Concentrix
07.2025 - 12.2025
Managed high-stakes customer experience and real-time crisis resolution for a leading global short-term rental platform.
Analyzed operational processes to identify areas for efficiency improvements.
Collaborated with cross-functional teams to streamline communication and enhance workflow.
Assisted in the implementation of new software tools for tracking performance metrics.
Education
BBA - Business Administration
Jain
Karnataka 04.2001 -
Skills
- Crisis Management: Solving urgent, high-stress travel and accommodation emergencies
- Conflict Resolution: De-escalating intense disputes and mediating between hosts and guests
- Targeted Communication: Delivering high-empathy support while enforcing strict platform policies
- KPI management
- Technical CRM Literacy: Navigating complex booking software and financial ticketing systems
- Global Compliance: Adhering to international safety, data privacy, and payment security standards
Interests
Music
Creativity
Gym
Timeline
Global Operations Advisor
Concentrix
07.2025 - 12.2025
BBA - Business Administration
Jain
04.2001 -
Gaming
- Minecraft & GTA: I built my foundational keyboard/mouse coordination, spatial awareness, and open-world navigation.
- Fortnite: I developed my tracking mechanics, rapid decision-making, and high-intensity combat reflexes under multi-directional pressure.
- Valorant (Close to Immortal): I elevated my gameplay to the top 1% to 2% of players globally, mastering pixel-perfect crosshair placement, elite game sense, and high-tier team communication.