DANIEL KENNETH SARVI

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Took checking account and Debit card payments via phone.
• During my tenure, I have be former Single Point of Contact (SPOC) for the team, I successfully managed and optimized Average Handling Time (AHT) for a period of three months. My dedicated efforts resulted in significantly improved performance, as demonstrated by the graph displaying the positive trend in green.
• As a Senior Customer Service Representative professional, I consistently provided exceptional customer satisfaction, consistently averaging 8-12 satisfied customers per day and 150+ satisfied customers per month. My unwavering commitment to delivering top-notch service led me to achieve a prominent position as one of the top three performers in the organization. Through effective communication and problem-solving skills, I ensured that customer needs were not only met but exceeded. My dedication to excellence and proven track record of consistently delivering outstanding results make me a valuable asset in any customer-centric role.
• Experienced Senior Customer Service Representative with a proven track record of handling a high volume of over 60+ calls daily while consistently achieving exceptional performance.
• I specialized in managing customer credit card accounts, efficiently handling transactions, reporting and resolving fraud incidents, processing applications, closing accounts, and addressing various customer inquiries related to rewards, credit scores, and credit limits. With a customer-centric approach and a strong focus on delivering outstanding service, I have contributed significantly to enhancing customer experiences and driving overall team success.

Informed and supported business leaders through consistent communication and administrative support duties

• Worked on Escalation tickets over 80 per day and maintained graph of successful follow ups, resolutions and services.
• Engineered high-quality communications for internal and external use
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Collaborated with team members to achieve target results

• Managed over 30 customer calls per day, Increased sales by 5%
• Produced high-quality communications for internal and external use.
• Provided clerical support, addressing routine and special requirements.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Recorded and maintained relevant notes for each client and work order.