Danielle Collins
Valparaiso,IN
Summary
Dynamic Admissions Advisor with a proven track record at Tricoci University of Beauty Culture, excelling in student counseling and enrollment management. Skilled in strategic program recommendations and fostering relationships, I effectively guided students toward achieving their career goals while enhancing recruitment efforts and organizing impactful on-campus events.
Overview
8
8
years of professional experience
Work History
Admissions Advisor
Tricoci University of Beauty Culture
02.2022 - 07.2023
- Regularly met with enrolled students to confirm success and identify problem areas.
- Assessed student's abilities and recommended programs to highlight strengths.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Organized tours for graduating students and coordinated group visits from high schools.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Identified and addressed concerns of incoming students and parents.
- Assessed student interests and skills and provided strategic information about pursuing suitable programs.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Reviewed admissions applications and evaluated student credentials.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Provided resources to support students in achieving career goals.
Guest Service Representative
Tricoci University of Beauty Culture
09.2019 - 07.2020
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed check-in and check-out procedures for guests.
- Scheduled and confirmed reservations for guests.
- Contacted previous guests and potential visitors with information on events and to build clientele base.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Beauty Advisor
Von Maur
08.2015 - 07.2017
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals through consistent and reliable service.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Built customer loyalty and retention.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Cosmetology - Cosmetology
Tricoci University of Beauty Culture
Chicago, ILMakeup Artist Certification
London Eyes Makeup Academy
Chicago, ILSkills
- Student counseling
- Student recruiting
- Student enrollment
- Enrollment management
- Professional development training
- Registration processes
- Recruitment
- Interviewing techniques
- On-campus event planning
- Policy interpretation
Timeline
Admissions Advisor
Tricoci University of Beauty Culture
02.2022 - 07.2023
Guest Service Representative
Tricoci University of Beauty Culture
09.2019 - 07.2020
Beauty Advisor
Von Maur
08.2015 - 07.2017
Cosmetology - Cosmetology
Tricoci University of Beauty Culture
Makeup Artist Certification
London Eyes Makeup Academy
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