Danielle Crane
Attica
Summary
Driven and meticulous professional with a strong desire to excel in a managerial position. Possessing exceptional communication skills, dedicated to creating an atmosphere of collaboration within teams to maximize overall performance. Focused on fostering a positive work environment, eager to utilize attention to detail and ambition to drive success in a leadership role.
Overview
6
6
years of professional experience
Work History
Program Manager
Rescare Community Living
10.2024 - 01.2025
- Manages training, supervision, promotions, and disciplinary actions of staff members.
- Directs ongoing oversight of staff's development and conduct.
- Conveys interpretative information on agency programs and policies within community settings.
- Reviews treatment plans, suggesting enhancements to Executive Director for better outcomes.
Intake Coordinator
The Pavilion
07.2023 - 09.2024
- Completes preliminary assessments before patient admission.
- Completes admission pre-certification as needed
- Ensured compliance with intake standards through interviews.
- Evaluate potential admissions in accordance with approved admission standards.
- Coordinates efforts between internal teams and external partners to facilitate on-time admittance of clients.
- Demonstrated strong interviewing and assessment skills.
- Excelled in maintaining professionalism during telephonic interactions.
QSDC
Inotiv
11.2022 - 07.2023
- Worked alongside multiple departments to refine document management methods.
- Acted as subject matter expert on company-specific quality documentation requirements during project team meetings.
- Streamlined document management by classifying them based on defined protocols for efficient retrieval.
- Managed comprehensive inventory of all active controlled documents.
Pharmacy Technician
Walgreens
08.2022 - 11.2022
- Handled client inquiries efficiently.
- Ensure accuracy in prescription fulfillment.
- Entered new prescription data.
- Resolved issues related to denied prescriptions promptly.
- Assessed inventory data to prevent shortages and overstock.
HR Analyst
Walgreens
04.2021 - 08.2022
- Coordinated internal messaging for updates on policies, training programs, and corporate events.
- Acted as primary liaison for employees with HR-related concerns.
- Facilitated the onboarding process through implementation of new hire orientation programs and materials.
- Ensured full compliance with legal standards for EEO and ADA.
Social Services Director
Heritage Healthcare
05.2020 - 06.2021
- Collaborated with external entities to increase available resources for clients.
- Evaluated program performance through consistent assessments.
- Conducted data collection and analyzed outcomes from different interventions.
- Kept detailed records of individual cases and combined demographic statistics for the entire client base over time.
Quality Improvement Coordinator
Valley Professionals Community Health Centers
10.2018 - 05.2020
- Designed and deployed quality advancement plans to meet organizational standards.
- Held sessions analyzing root causes of deficiencies impacting performance.
- Managed programs focused on enhancing overall organizational quality.
- Created periodic summaries emphasizing both accomplishments and further growth opportunities in quality improvement.
Education
Masters of Business Administration -
University of Phoenix
online01.2019
Masters of Health Administration -
University of Phoenix
Online01.2019
BS Health Administration -
University of Phoenix
Online01.2016
TC Medical Office Administration -
Ivy Tech Community College
Lafayette, IN01.2011
Skills
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Scheduling
- Policy and Procedure Development
Timeline
Program Manager
Rescare Community Living
10.2024 - 01.2025
Intake Coordinator
The Pavilion
07.2023 - 09.2024
QSDC
Inotiv
11.2022 - 07.2023
Pharmacy Technician
Walgreens
08.2022 - 11.2022
HR Analyst
Walgreens
04.2021 - 08.2022
Social Services Director
Heritage Healthcare
05.2020 - 06.2021
Quality Improvement Coordinator
Valley Professionals Community Health Centers
10.2018 - 05.2020
Masters of Business Administration -
University of Phoenix
Masters of Health Administration -
University of Phoenix
BS Health Administration -
University of Phoenix
TC Medical Office Administration -
Ivy Tech Community College
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