Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
RegisteredNurse

Danielle Draughon

Indianapolis,IN

Summary

Experienced Certified Pharmacy Technician knowledgeable in all facets of pharmacy operations. Detail-oriented with a commitment to maintaining high-quality assurance and control standards. Successful in quickly and accurately filling prescription orders and building relationships with customers and providers. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Elevance Health
01.2023 - 06.2023
    • Analyzed and addressed escalated claims to resolve issues quickly.
    • Verified client information by analyzing existing evidence on file.
    • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
    • Assured timely verification of insurance benefits prior to patient procedures or appointments.
    • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
    • Handled over 40 calls per day
    • Exhibited high energy and professionalism when dealing with clients and staff

Pharmacy Technician

Eskenazi Health Hospital
03.2015 - 04.2022
  • Performed all aspects of prescription order preparation up to final pharmacist check and dispensing.
  • Conducted daily inventory by checking drug supply, restocking shelves, rotating medicine.
  • Typed medication labels, entered prescription information into computer system.
  • Managed insurance claims and adjudication.
  • Initiated calls to insurance companies to retrieve patient information to determine final cost of prescription.
  • Provided excellent direct and indirect customer service to patients of diverse backgrounds.
  • Maintained efficient work flow by adapting and analyzing changes in volume and staffing.
  • Managed conflicts in calm, constructive and professional manner.
  • Coordinated verification and filling of more than 300 daily prescriptions in high-volume Retail Hospital pharmacy environment

Pharmacy Technician

IU Health Hospital
08.2011 - 01.2015
    • Reconciled account issues and resolved prescription problems via telephone and at counter.
    • Stocked supplies and set up cash drawers to maintain readiness for day's business.
    • Avoided product waste with proper stock rotation procedures.
    • Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues, and other matters to verify patient safety and wellness and build customer loyalty.
    • Met customer's needs with fast and knowledgeable pharmacy support.
    • Provided excellent support.

Education

Pharmacy Technician -

IU Health Pharmacy Technician Program
Indianapolis, IN
06.2011

Skills

  • Prescription Filling
  • Medication Dispensing
  • Data entry proficiency
  • 340B Program
  • Verbal and Written Communication Skills
  • Pharmaceutical Calculations
  • Drug Inventory Management
  • Conflict Mediation
  • Customer Service
  • Insurance Verification
  • Labeling Accuracy
  • Prioritization and Organization

Certification


  • Certified Pharmacy Technician

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Representative

Elevance Health
01.2023 - 06.2023

Pharmacy Technician

Eskenazi Health Hospital
03.2015 - 04.2022

Pharmacy Technician

IU Health Hospital
08.2011 - 01.2015

Pharmacy Technician -

IU Health Pharmacy Technician Program

Similar Profiles

CREATE PROFILE
Danielle Draughon