Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Eggert

La Porte

Summary

Dynamic customer service professional with a proven track record at CNO Financial, excelling in conflict resolution and upselling. Adept at analyzing customer feedback to enhance service processes, I leverage strong communication skills to foster team collaboration and drive customer satisfaction. Committed to delivering exceptional results and improving operational efficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

CNO Financial
Indianapolis
02.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.

Owner/Operator

Sparkling Clean Company
Laporte
04.2021 - 02.2024
  • Managed daily operations of business, including hiring and training staff.
  • Implemented quality assurance processes to ensure product excellence.
  • Oversaw budgeting and financial management.
  • Conducted performance reviews for employees on a regular basis.
  • Provided direction and guidance to employees.
  • Developed policies and procedures for the organization.
  • Created marketing campaigns to attract new customers.
  • Executed performance reviews to encourage improved productivity for team members.

Accounts Receivable Specialist

TruGreen Lawn Care
Merrillville
06.2019 - 03.2021
  • Reduced outstanding accounts receivable balances by following up on overdue payments, improving cash flow.
  • Supported month-end closing by reconciling accounts, preparing reports, and analyzing account trends.
  • Ensured customer record accuracy by updating contact information and payment terms in internal systems.
  • Prepared and mailed invoices, processed payments, and documented account updates to maintain accurate records.

Certified Nursing Assistant

Millers Health And Rehab
La Porte
01.2017 - 02.2021
  • Delivered personal care services, enhancing patient dignity and comfort.
  • Monitored vitals, ensuring timely medical interventions.
  • Sanitized environments, maintaining high safety standards.
  • Assisted with daily activities, improving patient wellbeing.

Education

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana
Indianapolis, IN
07-2023

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Data entry
  • Follow-up communication
  • Customer feedback analysis
  • Team collaboration
  • Professional communication
  • Positive and professional

Timeline

Customer Service Representative

CNO Financial
02.2024 - Current

Owner/Operator

Sparkling Clean Company
04.2021 - 02.2024

Accounts Receivable Specialist

TruGreen Lawn Care
06.2019 - 03.2021

Certified Nursing Assistant

Millers Health And Rehab
01.2017 - 02.2021

Associate of Applied Science - Business Administration

Ivy Tech Community College of Indiana

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Danielle Eggert