Danielle Favory
Fort Wayne
Summary
Results-driven professional, offering well-developed skills in client rapport, professional development, and conflict resolution. Pursuing a position in a busy organization where dedication to fellow team members and patients/clients is the primary focus.
Overview
8
8
years of professional experience
Work History
Practice Manager
Saint Joseph Medical Group
Fort Wayne
11.2016 - 05.2017
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Managed daily operations of medical practice to ensure smooth workflow.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Complied with OSHA and HIPAA regulations.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Motivated staff by offering direction and providing constructive feedback.
- Trained new staff on office procedures and patient interaction protocols.
- Assisted in resolving patient inquiries to enhance overall satisfaction levels.
- Developed and maintained relationships with healthcare vendors for supplies and services.
- Monitored inventory levels and ordered medical supplies to support practice operations.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Created and implemented policies and procedures for effective practice management.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Explained policies, procedures and services to patients.
- Recruited, hired and trained new medical and facility staff.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Clinic Manager
Planned Parenthood of Indiana and Kentucky
Fort Wayne
08.2012 - 10.2016
- Managed daily clinic operations to ensure efficient patient care delivery.
- Supervised staff performance and provided training to enhance service quality.
- Coordinated appointment scheduling and patient flow, enhancing patient access and reducing wait times.
- Implemented policies and procedures, ensuring clinic compliance with health regulations and improving operational integrity.
- Developed staff schedules to ensure adequate coverage during peak hours.
- Facilitated communication between departments to streamline patient services.
- Oversaw inventory management to ensure availability of medical supplies and equipment, achieving 0% inventory variance over 3 years.
- Addressed customer complaints by investigating issues and implementing solutions.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Ensured compliance with regulatory requirements related to health insurance plans, HIPAA regulations.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Performed regular audits of patient charts to ensure accuracy of information recorded in medical records system.
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility.
- Provided oversight of financial management of the clinic, including budgeting and forecasting.
- Reviewed reports on operational performance metrics to measure efficiency levels.
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Coordinated community outreach programs to promote clinic services and public health awareness.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Managed changes in integrated health care delivery systems and technological innovations while keeping the focus on quality of care.
Office Manager
H & R Block Tax Services
Fort Wayne
12.2008 - 06.2012
- Managed daily office operations and ensured efficient workflow for tax preparation services.
- Coordinated scheduling for client appointments and staff assignments during tax season.
- Implemented office policies to enhance productivity and streamline administrative tasks.
- Trained and supervised staff on customer service protocols and office procedures.
- Communicated with clients to address inquiries and resolve issues promptly.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided administrative support to management team including preparing reports and presentations.
- Facilitated company events to foster team cohesion and employee engagement. including holiday parties, team building activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Developed effective communication strategies between departments within the organization.
- Developed local marketing plan that increased Revenue by 22% overall and New Client Growth by 46% overall, in comparison to prior years' metrics first year in management
- Prepared both Federal and State Tax Returns
Education
QMA Certification - Nursing
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2007
CNA Certification - Nursing
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2005
Some College (No Degree) - Business Administration
Indiana Wesleyan University
Marion, INSkills
- Medical operations management
- Inventory Control
- Onboarding and development
- HR policies
- Operations analysis
- Workflow management
- Proficient with multiple office and clinical programs
- Medication Administration, Administration of Injections
- Performed routine blood draws
- Detail-oriented leader
- Strong communication and problem resolution skills
- Morale management
Timeline
Practice Manager
Saint Joseph Medical Group
11.2016 - 05.2017
Clinic Manager
Planned Parenthood of Indiana and Kentucky
08.2012 - 10.2016
Office Manager
H & R Block Tax Services
12.2008 - 06.2012
QMA Certification - Nursing
Ivy Tech Community College of Indiana
CNA Certification - Nursing
Ivy Tech Community College of Indiana
Some College (No Degree) - Business Administration
Indiana Wesleyan University