Danielle Fettig
Richmond
Summary
Results-driven Enrollment Representative with expertise in CRM implementation, process improvement, and team training. Proven success in exceeding quotas, streamlining workflows, and mentoring colleagues to achieve individual and team goals. Skilled in consultative communication, KPI monitoring, and change management. Seeking to leverage leadership, analytical thinking, and strategic execution for scalable growth.
Overview
7
7
years of professional experience
Work History
Enrollment Representative
Cengage Group
Temecula
10.2023 - Current
- Facilitated student enrollment processes through efficient communication and guidance.
- Provided comprehensive information on course offerings and registration procedures.
- Collaborated with teams to optimize enrollment workflows for improved efficiency.
- Resolved customer concerns promptly to maintain high satisfaction levels.
- Conducted follow-ups with prospective students to encourage enrollment decisions.
- Trained new representatives on enrollment practices and customer service standards.
Store Manager
Barnes and Noble College
Richmond
04.2019 - 10.2023
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff on customer service standards.
- Coordinated inventory management and restocking processes.
- Developed staff schedules to optimize coverage during peak hours.
- Collaborated with corporate teams on promotional initiatives and events.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Medical Records Specialist
Reid Health
Richmond
07.2020 - 07.2021
- Managed patient records to ensure compliance with healthcare regulations.
- Organized and maintained electronic medical records using advanced software systems.
- Processed requests for medical records from patients and healthcare providers.
- Trained new staff on record management procedures and software usage.
Education
Bachelor Of Science (BS) - Business Administration And Management
Franklin University
Columbus, OH07-2027
Associate Of Applied Science (AAS) - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN05-2008
Skills
- Effective communication
- Project management
- Team collaboration
- Data organization
- Training and development
- Enrollment processes
- Problem resolution
- Follow-up skills
- Goal oriented
- Budget planning
- Exceptional communication
- Client relationship building
- Cross-functional teamwork
- Decision making aptitude
- Sales experience
- Time management proficiency
- Deadline management
- Excellent phone demeanor
- Telephone and email skills
- Number-savvy
- Confidentiality handling
- Workflow optimization
- Interpersonal relations
- Sales forecasting
- Sales pipeline management
- Product knowledge
- Teamwork and collaboration
- Adaptability and flexibility
- Goal setting
- Cross-selling
- CRM software
Accomplishments
Cengage Ethos Quarterly Award Winner (Q3, 2023)
Affiliations
President, Nettle Creek Music Boosters (2019-2025)
Timeline
Enrollment Representative
Cengage Group
10.2023 - Current
Medical Records Specialist
Reid Health
07.2020 - 07.2021
Store Manager
Barnes and Noble College
04.2019 - 10.2023
Bachelor Of Science (BS) - Business Administration And Management
Franklin University
Associate Of Applied Science (AAS) - Nursing
Ivy Tech Community College of Indiana