Summary
Work History
Education
Skills
Timeline
Generic

Danielle Pickens

Michigan City

Summary

Dedicated and compassionate professional with experience supporting children, families, and the public in structured environments. Skilled in instructional reinforcement, behavior support, communication, and maintaining routines. Proven ability to collaborate with teams, follow procedures, and build positive relationships in educational settings.

Work History

Customer Service Representative

Indiana BMV
  • High-volume customer support in structured state environment
  • Communicate procedures clearly and professionally
  • Maintain confidentiality and accurate documentation
  • Resolve concerns and support positive service experiences
  • Follow strict routines and operational policies

STEM Peer Mentor

Indiana University Bloomington
Bloomington
  • Supported peers with academic coaching and concept reinforcement
  • Provided 1:1 and group learning support
  • Encouraged engagement and confidence in learning
  • Strengthened communication and leadership skills

Community & Church Volunteer Support

  • Assisted with youth and community programs
  • Supported event organization and group activities
  • Maintained structured and welcoming environments
  • Communicated effectively with leaders and families

Education

Bachelor of Science - Public Health

Indiana University Bloomington

Skills

  • Classroom & Instructional Support
  • Small Group & 1:1 Assistance
  • Behavior Management
  • Lesson Reinforcement
  • Parent & Staff Communication
  • Child Development Awareness
  • Team Collaboration
  • Documentation
  • Organization
  • Adaptability

Timeline

Customer Service Representative

Indiana BMV

STEM Peer Mentor

Indiana University Bloomington

Community & Church Volunteer Support

Bachelor of Science - Public Health

Indiana University Bloomington

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Danielle Pickens