Danielle Potts
Plymouth
Summary
Accomplished Manager with a proven track record at Courtyard by Marriott, enhancing customer satisfaction scores significantly through rigorous quality control and innovative customer service protocols. Expert in operations management and team leadership, I excel in creating high-performing teams and fostering a culture of continuous improvement and collaboration.
Overview
2
2
years of professional experience
Work History
Manger
David Matthews LLC
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
F & B Manager
Courtyard by Marriott
02.2023 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
IUSB
South Bend INSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Operations management
- Project management
- Shift scheduling
- Staff development
- Safety procedures
Accomplishments
- Achieved goals by completing management training with accuracy and efficiency.
- Achieved customer satisfaction through effectively helping with customer relations.
- I get to know my staff and regulars and they always know who I am and want to come see me wherever I am at.
Timeline
Manger
David Matthews LLC
03.2023 - Current
F & B Manager
Courtyard by Marriott
02.2023 - 08.2023
High School Diploma -
IUSB
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