Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Richie

Frankfort

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Olive Garden. Proven ability to enhance guest satisfaction through effective multitasking and upselling techniques, contributing to increased sales. Strong work ethic and relationship management expertise ensure a welcoming dining experience while maintaining high cleanliness standards.

Overview

19
19
years of professional experience

Work History

Server/ CT/ Service Prodeaaional

Olive Garden
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Streamlined order-taking process to minimize wait times for diners.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Instructional Assistant

Northwestern School Corporation
08.2024 - 05.2025
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Maintained safety and security by overseeing students in recess environments.

Paralegal Assistant

Northside Law Firm
10.2022 - 03.2023
  • Collaborated effectively with legal team members, fostering a positive work environment and increased efficiency.
  • Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
  • Increased firm''s efficiency by implementing a digital archival system for easy retrieval of case files and records.
  • Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
  • Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
  • Strengthened attorney-client relationships through timely follow-ups on inquiries and concerns.
  • Improved accuracy in document management through meticulous proofreading and editing of legal documents.
  • Assisted lawyers with materials preparation for internal and external training events.
  • Prepared legal briefs, motions, and pleadings.
  • Ensured compliance with court deadlines by maintaining an organized calendar system for attorneys and staff.
  • Contributed to successful settlements by assisting in the drafting of settlement agreements under attorney supervision.
  • Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.

Secretary

Excel Tool and Engineering
07.2019 - 10.2022
  • Facilitated effective communication between parties by scheduling meetings, depositions, mediation sessions, and court appearances.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Improved office workflow by redesigning document submission process.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Enhanced visibility of office policies by creating and distributing employee handbook.

Floor Manager

Richey Athletics
08.2011 - 10.2020
  • .
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of Number employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed closing procedures Number times weekly by balancing cash drawers and reconciling credit card transactions.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.

Assistant Manager

Gas America
10.2006 - 08.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Education

High School Diploma - General Studies

Clinton Central Jr./Sr High School
Michigan, ND
05.2005

Skills

  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Strong work ethic
  • Professional appearance
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Service prioritization
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Inventory management
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Ordering procedures
  • Table setting knowledge
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Order delivery practices
  • Front-of-house display creation
  • Food inspection
  • Wine service
  • Bill computation
  • Banquet coordination
  • Food spoilage prevention
  • Wine pairings
  • Multitasking and organization
  • Food safety
  • Shift management
  • Upselling techniques
  • Wine pairing
  • Hostess support
  • Table resetting
  • Server training
  • Calm demeanor
  • Dish preparation
  • Point-of-sale system
  • Liquor, wine, and food service
  • Food safety oversight
  • Special dietary requirements
  • Check payment processing
  • Team member support

Timeline

Server/ CT/ Service Prodeaaional

Olive Garden
08.2024 - Current

Instructional Assistant

Northwestern School Corporation
08.2024 - 05.2025

Paralegal Assistant

Northside Law Firm
10.2022 - 03.2023

Secretary

Excel Tool and Engineering
07.2019 - 10.2022

Floor Manager

Richey Athletics
08.2011 - 10.2020

Assistant Manager

Gas America
10.2006 - 08.2012

High School Diploma - General Studies

Clinton Central Jr./Sr High School

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Danielle Richie