Danielle Tomlinson
Indianapolis
Summary
Dynamic and detail-oriented professional with extensive experience at Herff Jones, excelling in order processing and issue resolution. Adept in advanced Microsoft Office and analytical decision-making, I consistently ensure accuracy and client satisfaction while fostering effective team collaboration. Proven ability to thrive under pressure and deliver results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Senior Order Entry Specialist
Herff Jones
Indianapolis
10.2021 - Current
- Processed orders for diploma covers, diplomas, certificates, class rolls and stock items.
- Processed remake orders for undelivered, damaged, or inaccurately designed diploma covers.
- Diplomas that had misspellings, incorrect date lines, were damaged, incorrect signatures, or weren't received.
- Identified and corrected certificate misspellings, inaccurate date lines, damaged copies, or wrong signatures.
- Addressed issues with damaged or undelivered plaques.
- Provided guidance to newly hired staff on order processing procedures.
- Addressed concerns about ongoing orders and provided guidance on order entry.
Invoice Processor
Imaging Office Systems
Indianapolis
12.2013 - 10.2020
- Separated invoices pulled and sent through email.
- Handled the mail-in process for paper invoices.
- Digitized invoices using PSIGEN software.
- Accurately processed data from invoices using point and click software.
- Conducted final validation of all invoices before sending to clients.
- Utilized FILEZILLA for file uploads.
Order Processing Associate
Streetlinks Lender Solutions
Indianapolis
08.2012 - 08.2013
- Delivered new appraisal assignments to designated appraisers.
- Handled client calls to process order payments.
- Handled client order cancellation inquiries via phone.
- Managed client inquiries regarding order status.
- Coordinated scheduling of inspection for appraiser and property access.
- Communicated with appraisers to inquire about appraisal report submission timeline.
- Handled inquiries from borrowers regarding appraisal process.
- Entered new orders for appraisals manually.
Bookseller
Borders
Indianapolis
09.2006 - 09.2011
- Facilitated guest needs by locating desired inventory.
- Facilitated customer order placement through in-store and phone interactions.
- Handled customer transactions.
- Stocked merchandise before and during store hours
- Promoted guest membership rewards.
Education
Diploma -
Emmerich Manual High School
Indianapolis, IN05.2006
Skills
- Advanced Microsoft Office Skills
- Professional Written Communication
- Courteous Phone Interaction
- Resilient in Challenging Situations
- Analytical Decision Making
- Deadline-Oriented Planning
- Independent Worker
- Proficient Conflict Management
- Excellent written and verbal communication skills
- Flexible Problem-Solving
- Effective Team Collaboration
- Creativity
References
- Heather Dunaway, Former Manager, Borders Books Music and Movies, 1440 E. 175 N., Franklin, IN, 46131, 317-908-7390
- Samantha Amsler, Colleague, Borders Books, Movies and Music, 6805 Homestead Drive, Indianapolis, IN, 46227, 317-437-3033
- Grace Hammons, Colleague, Imaging Office Systems, Inc., 6451 W Houndstooth Ln Apt E, McCordsville, IN, 46055, 317-989-9330, hammons.gk@gmail.com
- Stephanie Read, Team Lead, Herff Jones, 317-629-3170, sdreed@herffjones.com, sdreed1@comcast.net
Timeline
Senior Order Entry Specialist
Herff Jones
10.2021 - Current
Invoice Processor
Imaging Office Systems
12.2013 - 10.2020
Order Processing Associate
Streetlinks Lender Solutions
08.2012 - 08.2013
Bookseller
Borders
09.2006 - 09.2011
Diploma -
Emmerich Manual High School
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