Danielle Washington
Merrillville
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Engagement Center Specialist
Franciscan Alliance
10.2023 - Current
- Assisted in the development of marketing materials for the promotion of center programs, increasing community awareness and participation.
- Maintained thorough records of client interactions, enabling efficient communication with other staff members regarding client needs or concerns.
- Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with clients.
- Evaluated client feedback on a regular basis to identify areas of improvement within the center''s operations, leading to increased levels of satisfaction.
- Enhanced customer satisfaction by providing timely and accurate information on center programs and services.
- Acted as first point of contact and set appointments for prospective clients.
Receptionist /Sales Representative
GQ Tops
10.2019 - 05.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Answered telephone calls to schedule appointments
- Greeted customers to give product knowledge
CNA
Symphony Of Crown Point
03.2017 - 08.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Medical Insurance Specialist
Horizon Blue Cross Blue Shield Of NJ
10.2015 - 08.2017
- Verified patient insurance coverage and benefits for medical claims.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Identified and resolved discrepancies between patient information and claims data.
- Reviewed provider coding information to report services and verify correctness.
- Responded to correspondence from insurance companies.
- Researched and resolved complex medical claims issues to support timely processing.
- Monitored and updated claims status in claims processing system.
Customer Service Representative
PLS Check Cashing
01.2014 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided check cashing and bill payment services.
- Processed money orders.
Medical Assistant /Phlebotomy Technician
Dr. Daksha Vyas Nuerologist
02.2010 - 09.2012
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
No Degree - CNA
CNA Academy
Merrillville, IN06.2013
Associate of Applied Science - Medical Assisting
Kaplan College - Merrillville , IN
Merrillville, IN06.2010
Skills
- Inside and Outside Sales
- Product and Service Knowledge
- Problem-Solving Strengths
- Product Merchandising and Distribution
- Medical Records
- HIPAA
- Insurance Verification
- Medical Scheduling
- Laboratory Experience
- Customer Service
- Receptionist
- Analysis Skills
- Medical Terminology
Timeline
Engagement Center Specialist
Franciscan Alliance
10.2023 - Current
Receptionist /Sales Representative
GQ Tops
10.2019 - 05.2023
CNA
Symphony Of Crown Point
03.2017 - 08.2020
Medical Insurance Specialist
Horizon Blue Cross Blue Shield Of NJ
10.2015 - 08.2017
Customer Service Representative
PLS Check Cashing
01.2014 - 04.2016
Medical Assistant /Phlebotomy Technician
Dr. Daksha Vyas Nuerologist
02.2010 - 09.2012
No Degree - CNA
CNA Academy
Associate of Applied Science - Medical Assisting
Kaplan College - Merrillville , IN
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