Daniel Shubhakar Sama

Work History

Management Trainee(Team Lead)

Genpact

Hyderabad

10.2013 - Current

Working for GE Corporate buydesk(Source to pay process and and played key role in project transition
Assisting team on creating purchase orders, Purchase requisitions, PO increase, and booking of receipts for 2 way/3 way match purchase orders.
Providing support to team on vendor invoicing process and find reason on why invoices are on hold for payment.
Provide direct assistance to the supplier/requestors to resolve the payment of invoice and vendor related issues end to end.
Worked with various internal GE Approvers (Sourcing , Due diligence, legal entity verification team etc) in GE Supplier connect tool.
Worked on vendor onboarding,adding new subscription, Bank details, payment terms and all other supplier data in GE supplier connect tool
Worked with interface teams and ensure supplier Data is migrated to SSS tool for both internal and external suppliers
Act as the Single Point of Contact for Delivery for the project.
Devise Corrective and Preventive actions for any Service Level breaches, near misses and Customer escalations.
Manage defined processes and risks with respect to organization and customer.
Coordinate with onsite and offshore teams as necessary during project delivery.
Ensure service performance of the portfolio through defined metrics and KPI's.
Participate in Service performance review meeting and ensure availability of all relevant performance data.
Ensure that status reports & dashboards are sent to the customer for the project(s) at the agreed intervals.
Resolving all customer requests, issues / escalations in a timely manner.
Liaise with Academy for project level training needs and ensure training plans are made available based on skillset needs.
Drive performance management process (goal setting, appraisals and promotions) for the project
Responsible for onboarding new hires.
Manage conflicts within the team and organize team building exercises.
Enable periodic skill assessment of associates and subsequent adherence to learning plans.
Initiate (Performance Improvement Plan) PIP in case of nonperformance.
Continuously mentor and have succession plan for all key roles.
Responsible for forecasting and managing staffing requirements for the portfolio.
Participate in Customer review / governance meetings to discuss on Service performance, project issues and improvement opportunities.
Participate and provide inputs during Solution development activities Build relationships with line managers or portfolio owners in the customer organization.
Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
Reviewed internal systems and organized training plans to address areas in need of improvement.
Processed and handled customer complaints, answering questions and providing alternative solutions.
Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
Ensure management reports are circulated to the relevant stakeholders as per agreed timelines.
Worked for LM Wind power project: Transitioned supplier base from supplier connect to various Axapta tools
Successfully coordinated with interface teams and resolved issues if any
Supporting GE users in migrating all the data base by setting up the subscriptions and creating vendor, updating bank details, address, payment terms in Axapta in various regions across the globe
Worked for Boeing Client: Creating Purchase requisition creations, worked on invoice holds project
Worked for Medtronic Client: Placing orders for medical devices, resolving order discrepancies, processing credit order, return orders, updating shipment status by coordinating with logistic team
Worked for Google Client: Creating orders in Oracle r12 for all Chromebook Kiosk/Chromebox for meeting/Android SKU’s for Renewal/upgrade/New order types within the given SLA across the globe.

Assistant Marketing Manager

My Home Industries Ltd

Hyderabad

08.2011 - 07.2013

Planned marketing initiatives and leveraged referral networks to promote business development.
Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Forecasted sales and set successful policies to achieve sales objectives and related metrics within timeframe.

Management Trainee

My Home Industries Ltd(Maha cement)

Hyderabad

08.2010 - 07.2011

Explained services and products to customers in friendly and engaging way.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Shouldered management responsibilities during absence of manager.
Assisted established management staff with operational oversight, business development and process improvement strategies.
Identification of Potential dealers and distributors and enroll them.
Price Negotiations with in trade and non trade customers /dealers there by achieved profits

Summary

Overview

Work History

Management Trainee(Team Lead)

Assistant Marketing Manager

Management Trainee

Education

MBA - Marketing And HR

Bachelor of Engineering - Mechanical

Skills

Timeline

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